Billing & Student Accounts
Federal Direct Loans
Fees & Insurance
Financial Aid Application
Financial Aid Summary
Parents’ Questions
Scholarship Checks
Student Loan Disbursements and Student Accounts
Tax Information

BILLING & STUDENT ACCOUNTS

How can I view and pay my bill online?
Visit www.usc.edu/epay

Where can I get an answer about a billing question?
For detailed billing information, student account FAQ and a direct e-mail link, visit the Student Financial Services website.

For questions about specific transactions, contact the office that assessed the charge. (For example, if you have a housing deposit question, contact TrojanHousing at (213) 740-2546).

The federal and state aid I’ve been awarded have not been credited to my billing account. Why?
Federal and state financial aid—including Cal Grants, SEOG grants, Pell Grants, Stafford Loan, Perkins Loan, Parent PLUS Loans, and Graduate PLUS Loans—are applied to student accounts the week before the semester begins. Estimated Cal Grants and Estimated Pell Grants can not be applied to student accounts until the awards are confirmed. For more information, visit grants and scholarships.

I still have a balance on my student account, after all my financial aid has been applied. What should I do?
You can pay it online (via checking/saving account transfer or credit card) at www.usc.edu/epay. Go here for more information about Managing the Family Contribution.

The financial aid on my student account is more than my charges. Can I get these funds for other expenses?
Visit www.usc.edu/sfs and select the “Refunds” link.

I’m a new student with a $300 credit to my student account. What does this represent?
Admission commitment deposits are available for credit to your account shortly after you have registered for your first semester and tuition and fees are assessed. If your deposit has not been credited to your student account by early August, please contact the Office of Admission for assistance. For questions about commitment deposits for graduate or professional programs, please contact personnel in your academic unit.

Federal Direct Loans

How do I contact the Direct Loan Program or find additional information?
To receive a Personal Identification Number (PIN) required to sign your FAFSA or Master Promissory Note (MPN): www.pin.ed.gov

For Direct Loan Entrance Counseling (new borrowers only):
www.studentloans.gov

To access and sign your Master Promissory Note (Stafford and PLUS loans):
www.studentloans.gov
1-800-557-7394

To access and sign your Master Promissory Note (Federal Perkins Loan):
You will receive an email from ECSI (at your USC email address) with a link to the master promissory note. For more information visit www.usc.edu/sfs.

To determine who is servicing your Federal Direct Loans and to access your personal account information:
www.nslds.ed.gov
1-800-4-FED-AID

For more information about loan consolidation under the Federal Direct Loan Program:
www.loanconsolidation.ed.gov
1-800-557-7392

For more information about your previous federal loans, including FFEL program loans:
www.nslds.ed.gov
1-800-4-FED-AID

FEES & INSURANCE

Why am I being charged for Student Health Insurance?
Student Health Insurance is mandatory, unless you can prove that you already have comparable health insurance coverage before the semester deadline. For more information, visit www.usc.edu/uphc or call (213) 740-0551.

Why am I being charged for Tuition Refund Insurance?
Tuition Refund Insurance was charged to your account because you chose to accept it when you registered online for classes. If you have changed your mind, contact the Registrar’s Office before the semester deadline. For more information, click here.

Why am I being charged a New Student fee?
All new students are assessed a one-time mandatory New Student fee in their first semester of enrollment. The mandatory New Student fee covers student attendance at the Orientation session as well as special services and programs that new students have access to during their first year, including welcome programs, extended Orientation activities, first-year experience programs, and university publications. For more information, contact the Office of Orientation.

FINANCIAL AID APPLICATION

How will I know if I need to submit any additional documents to the Financial Aid Office for my financial aid application?
Visit My Financial Aid & Documents.

I sent documents to the Financial Aid Office. How will I know whether you have received them?
Visit My Financial Aid & Documents.

FINANCIAL AID Summary

How can I view my financial aid summary?
Visit My Financial Aid & Documents.

How is the expected family contribution calculated?
USC awards federal and state aid based on the federal methodology, a formula that takes into consideration family income, assets, family size, the number of children in college, the age of the older parent (how close he or she is to retirement) and certain special circumstances, such as significant medical expenses and loss of income due to unemployment.

USC awards institutional aid based on an institutional methodology, which takes into account additional assets and income, such as home equity and untaxed income.

Can I count on receiving the same amount of aid every year?
USC makes every attempt to offer the same amount of aid to students every year—assuming that you meet all deadlines and renewal criteria, your family circumstances remain the same and funding is available.

You must reapply each year for federal, state and institutional (USC) need-based aid. Application instructions and deadlines are available each December for the next academic year. To renew merit scholarships, you must meet academic criteria. Some awards are non-renewable. Need-based loan eligibility can increase based on your academic class standing.

I applied for financial aid but my family has experienced a change in financial circumstances. Is there any way this can be taken into consideration when you determine my financial aid?
Yes. We encourage you to let us know about any changes to your family's circumstances. Please submit a detailed letter and supporting documentation. Visit Special Circumstances and Appeals for instructions.

What if my financial aid does not cover my expenses? Is there a way to appeal my financial aid?
If your actual costs exceed the budgeted amounts, please log in to your Financial Aid account at My Financial Aid & Documents to submit an appeal. The Financial Aid Office will review your request and notify you if additional documentation is required or if a decision has been made.

Please note that approved appeals are generally funded with PLUS or private loans. They will not result in increased Stafford Loan eligibility.

LOANS

My financial aid summary includes loans. Will I get this money automatically?
No, you must apply for each loan. For instructions, see the Loans section of this website and click on the type of loan(s) you have been awarded.

PARENTS’ QUESTIONS

My child gave me personal access to My Financial Aid & Documents (OASIS). Why can’t I see the document status or financial aid information?
Federal privacy regulations (FERPA) require the Financial Aid Office to protect both the student’s and the custodial parents’ financial records. Because students can allow access to any third party—including non-custodial parents—this is the only way the custodial parents’ privacy can be maintained online.

If you are the custodial parent, you may call or e-mail us, or visit in person, to be apprised of the student’s financial aid information. For more information about our privacy policy, see the current USC Catalogue.

How do I apply for a Parent PLUS Loan?
For instructions, click here.

SCHOLARSHIP CHECKS

Where should scholarship checks be mailed?
Checks should be made payable to "University of Southern California" and mailed to:

USC Financial Aid Office
Attention: Aid Coordination
700 Childs Way, JHH 325
Los Angeles, CA 90089-0914

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