All Title IV HEA Federal Student Loans will be reported to the National Student Loan Data System (NSLDS) and will be accessible by guarantee agencies, lenders and schools determined to be authorized users.
To review your financial aid history and to better understand your federal student loan indebtedness, log in to www.nslds.ed.gov You will need your name, date of birth, Social Security number and FAFSA PIN to access your confidential record.
If you have borrowed from one or more of the non-federal private financing programs, more information about those loans can be obtained from your lender or on your credit report at: www.annualcreditreport.com
An ombudsman is an independent, neutral official authorized to investigate and resolve disputes between individuals and public agencies or authorities. The Federal Student Aid (FSA) Ombudsman acts on the behalf of loan borrowers to conduct informal, impartial investigations into complaints against loan agencies, servicers and companies. They will recommend solutions, but they do not have the authority to reverse decisions. They will also work to institute changes that will prevent future problems for other student loan borrowers. This free service is provided by the US Department of Education.
The Ombudsman will research your complaint and determine if you have been treated fairly. If your student loan complaint is justified, they will work with you and the office, agency, or company involved. They will also contact other offices within the U.S. Department of Education, your private lender, your loan guaranty agency, and the servicing agency or firm collecting your loan.
If your complaint is not justified, they will explain to you how the determination was reached.
For more information, please visit ombudsman.ed.gov or call (877) 557-2575. You can also download the Ombudsman Brochure.