Agent CMA

Table of Content

Qualifications
Responsibilities
Dimensions
Interface

Qualifications

?skill list in CMA?;

Responsibilities

CMA performs following activities:

J&A (?task-no?) ?brief description of J&A in CMA?
J&A_DOC (?task-no?) ?brief description of J&A_DOC in CMA?
ASSIST_CUSTOMER (?task-no?) ?brief description of ASSIST_CUSTOMER in CMA?
CUSTOMER_ASSIST (?task-no?) ?brief description of CUSTOMER_ASSIST in CMA?

Dimensions

?dimension and scope of work for CMA?

Interface

?interface and interaction with internal and external agents for CMA?

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