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How to Find a Service Provider

CaliforniaCare
www.bluecrossca.com external link
(Use CaliforniaCare lists)

Delta Dental
www.deltadentalins.com external link
(Use Dentist Directory for DPO/PPO dentists)

Kaiser Permanente
www.kaiserpermanente.org external link
(Select members > your geographic region > Locate our services.)

PacifiCare
www.pacificare.com external link
(Your plan type is HMO Traditional Network)

United Concordia
www.ucci.com external link
(Use DHMO Concordia Plus search)

USC Network Medical Plan
www.usc.edu/go/uscnetwork external link
www.bluecrossca.com external link
(Use Prudent Buyer hospital or physician list) or outside of California—www.bluecares.com external link
(use BlueCard listing) For a USC specialist, call (800) USC-CARE.

 

Home Department Coordinator
www.usc.edu/directories/ external link

Each USC department has a home department coordinator who is responsible for maintaining the payroll and personnel records in your department, and who is the best person to answer your questions about the deductions and reductions taken from your paycheck. If you don't know who your home department coordinator is, check your listing in the USCWeb directory. Your home department coordinator is listed at the bottom of the page.

 

Online W-2 Delivery
www.theworknumber.com external link

Sign up now to access and download your W-2 information online in January of each year. You'll be notified via e-mail at the earliest possible opportunity in January to access and download your W-2 information. Go to www/theworknumber.com and follow the simple steps to sign up for electronic W-2 delivery. You will need to login with USC's employer code (11496). Your initial pin number is the last four digits of your Social Security number and the 4-digits of the year you were born.

 

Payroll Direct Deposit

Sign up for direct deposit to avoid waiting in line at the bank on payday. The net amount of your paycheck will be electronically deposited into one or more accounts in the financial institutions that you designate. Generally your net pay will be available no later than 8 a.m. on payday. Check out the "CashPay" option as well. It is another form of direct deposit. For details on direct deposit, log on to www.usc.edu/payroll and choose Payroll FAQ—Direct Deposit Questions.

 

 

Directory and Links

Your Benefits Offices

Call your benefits office for answers to your questions about:

  • brochures available about benefit programs
  • claims under life insurance or accidental death and dismemberment insurance
  • counseling to maximize your benefit opportunities
  • enrolling in benefit programs (benefits orientation and sign-up sessions)
  • making changes to your benefits programs such as adding or deleting dependents
  • flexible spending accounts
  • retirement plan participation
  • rollover of retirement funds from a previous employer
  • tuition assistance benefits
  • what you need to do if you're leaving USC

University Park Campus

Benefits Administration
Credit Union Building, 200
Mail Code 0704
(213) 740-6027
benefits@usc.edu

Health Sciences Campus

HSC Personnel Services
Keith Administration Building,
Room 409
Mail Code 9030
(323) 442-1010
hscpers@usc.edu

Health Plans

After you've enrolled in your health benefits, the health plan you've chosen is your first contact for information and assistance.

USC Network Plan
www.usc.edu/go/uscnetwork external link

Claim Questions
www.deltahealthsystems.com external link
Delta Health Systems
(800) 418-5409

Eligibility Questions
www.deltahealthsystems.com external link
Delta Health Systems
(800) 418-5409

Pharmacy Participation
www.rxamerica.com external link
RxAmerica
(800) 736-2774

Plan Coverage Questions
Delta Health Systems
(800) 418-5409

Prescription Problems
RxAmerica
(800) 736-2774

Medical Prior Authorizations
WellPoint
(800) 274-7767

Provider Participation
www.usc.edu/go/uscnetwork external link or
www.bluecrossca.com external link or
www.bluecares.com external link

USC Health Plans
(213) 740-0035
www.usc.edu/go/uscnetwork external link
Members may sign on using the last four digits of their Network Subscriber number; or go to section: Member ID is different from social security number. Your ID is the Network Subscriber number.

CaliforniaCare
www.bluecrossca.com external link

(800) 235-8631

Delta Dental
www.deltadentalins.com external link

(888) 335-8227

Kaiser Permanente
www.kaiserpermanente.org external link

(800) 464-4000 or
(800) 788-0616 en Español

PacifiCare
www.pacificare.com external link

(800) 624-8822 or
(800) 442-8833 [TDD]

United Concordia
www.ucci.com external link

(800) 937-6432

USC SeniorCare
www.usc.edu/health/uscp/seniorcare external link

(800) USC-CARE or
(800) 872-2273

Vision Service Plan
www.vsp.com external link

(800) 877-7195

If you have problems with a claim being paid or finding a physician in your area, contact the Health Plans Office at (213) 740-0035 or email us at hlthplns@usc.edu.

Other Resources

Auto Insurance
(Travelers Insurance)

(800) 890-4840

Bank of America at Work™ program
www.bankofamerica.com/
groupbanking/choices external link

(800) 782-2265

Cancer Expense Protection Insurance
(AFLAC)

(800) 992-3522

Child Care Programs

HSC (323) 442-3333
UPC (213) 743-2446

Credit Union

Health Sciences (323) 442-1897
University Park
  King Hall (213) 821-7100
  Credit Union Building (877) 670-5860

Disability Plans, Plan Administrator
((Sedgwick CMS)

(800) 495-2315

Disability Plans, USC Office

(213) 740-5875

Emeriti Center

(213) 740-8921

Homeowner Insurance
(Travelers Insurance)

(800) 890-4840

Homeownership Program,
USC Neighborhood

Health Sciences (323) 442-1010
University Park (213) 740-6027

Long Term Care Program
(CNA)

(800) 528-4582

Retiree Health Stipend

(213) 740-6027

Travel Assistance Program

Within the US: (800) 656-9320
Outside the US call collect:
(312) 935-3654

Tuition Assistance
15-year Service Letter

(213) 821-8111

Tuition Exchange Scholarship Program

(213) 740-6963

Unemployment Insurance

(213) 740-6203

WageWorks-Flexible Spending Account
www.wageworks.com external link

(877) 924-3967

Work and Family Life
www.usc.edu/worklife external link

(213) 821-0800

Workers' Compensation

(213) 740-6205

Your Retirement Plan Investments

(USC Retirement Savings Program)

Fidelity Investments
www.mysavingsatwork.com external link

(800) 343-0860

Prudential Retirement
www.uscpru.com external link

(800) 458-6333

TIAA-CREF
www.tiaa-cref.org/usc external link

(800) 842-2776

Vanguard
www.vanguard.com external link

(800) 523-1188

 

 

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