University of Southern California

USC Benefits

Hospital employee assistance program

USC offers access to confidential advice and referrals to help you work through difficulties in your personal life or on the job, all through the Employee Assistance Program (EAP). Even if you are not enrolled in medical benefits through the university, you and your family are eligible for free EAP benefits if you are an employee represented by CNA or NUHW. EAP network providers take care of all the paperwork for you—there are no claim forms.

    Through counseling or referral, EAP can help you and your family with problems such as:

  • Alcohol and drug abuse
  • Anxiety
  • Depression
  • Divorce, separation or other marriage or relationship issues
  • Grief over the death of a loved one
  • Parenting issues
  • Stress management
  • Work/life balance

The EAP features a network of counselors, as well as extensive online support. Services are available by phone or online 24 hours a day, 365 days a year. In-person appointments are available as well.

Phone: (800) 442-2353
Call for confidential counseling or support services—for immediate help during a crisis, a simple question, a compassionate ear, or referrals to helpful resources.
Online: cignabehavioral.com
Access EAP benefit information and other educational information or find a network care provider.
In person
If you need to meet with a counselor in person, you may get a referral online or by calling. At no cost to you, EAP can provide 3 face-to-face in-network assessment sessions per issue. If additional treatment would be beneficial, your EAP counselor will refer you to your medical plan or the appropriate community resource. Treatment costs for continued care outside the EAP may be covered under your medical plan.

Confidentiality

All information regarding your use of EAP services is kept strictly confidential, with the rare exception when disclosure is required by law. No information on your use of the program is ever placed in university or departmental files. Using EAP services will in no way jeopardize your job security or opportunities for promotion. Records are maintained as part of appropriate clinical practices and for internal statistical purposes only.

Forms/information