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WHERE TO GO FOR TECHNO-HELP
If your USC-purchased equipment is malfunctioning
If your USC supplied software doesn’t work
If your computers get viruses, spyware, trojans, etc.,
…College Computing (John Parker, AHF 143, 740-2775, collegehelp@usc.edu)
If your campus or home USC email account isn’t working
If your network connections (including wiring and plugs) aren’t working
…ISD Customer Support Center (JEF 150, 740-5555, consult@usc.edu,
If your USC-purchased computer or other hardware needs to be repaired
…Student bookstore, 3rd floor, Computer Repair, compstor@usc.edu
If you need electronic equipment (slide projector, computer cart, VCR, DVD, etc.) for class or visiting lecturers, etc.
…ISD Multimedia Services, 821-6601 (http://www.usc.edu/isd/services/multimedia/)
If you want to put materials for class on electronic reserve
… Reserves Specialist, tobym@usc.edu, Leavey Library, 740-4308
(http://www.usc.edu/isd/libraries/reserves/faqs/)
If you need training in instructional software (e.g. Powerpoint, Blackboard, etc.):
... Center for Scholarly Technology (http://www.usc.edu/isd/locations/cst/tls/)
If you need
equipment or software for classes in a non-multimedia room
instruction in setting up that equipment
advice about what equipment to buy with research funds
to reserve the lab for a small multimedia session
to have teaching materials transferred to electronic format
instruction in using lab software for class or research
If you have trouble with lab equipment either in the lab or in class
If you’d like to arrange a tutorial in a particular kind of software
If you want to update your personal data or other info on the History website
If you want ideas about where to find instruction and support for multimedia
If you want suggestions for help in pursuing electronic scholarship
…History Lab, 740-1673 (histlab@usc.edu)
→What the History Lab does for you:
(from the History Lab Management Handbook, 2001):
The Lab, under the direction and at the discretion of the Managing Graduate Assistant (MGA), provides a finite set of services for the faculty and graduate students. These are:
• Consulting on the use of multimedia methods in the classroom and for research. Consulting is provided by the Managing Graduate Assistant during his or her 20 committed hours of work. The MGA is not expected to provide any consulting outside of those hours. The MGA may be reached in one of three ways: a) in person during Lab hours; b) by telephone in the Lab during lab hours; 3) via e-mail, subject to the committed working hours of the MGA.
• Scanning (converting from analog to digital form) of slides and 2-dimensional images. These images are converted to standard .jpg files and inserted in Microsoft PowerPoint digital slide files. Patrons of this service must not expect a turn-around time of less than one week
→What History Lab personnel do NOT do:
Fix your email.
Come to your house.
Come to your office.
Repair your office or home computer or other equipment.
Get rid of viruses or other annoyances on your home or office equipment.
Provide ongoing personal training in software.
Prepare powerpoint presentations for you.
Fill last minute demands for equipment or labor.
Provide support outside designated lab hours.
Build or maintain websites for you.
Provide labor for personal research (e.g. scanning, inputting data, programming).
Transfer your personal data into electronic form for publication on our website (you’re responsible for sending syllabi and curriculum vitae in Word files or other electronic format).
Initiate and carry out major departmental projects without approval of Lab and Tech Committee chair.
→PLEASE CONTACT THE LAB AT histlab@usc.edu, OR BY PERSON DURING LAB HOURS, NOT AT MGA’S PERSONAL EMAIL ADRESS.