University of Southern California

Frequently Asked Questions:

Please click on the links below to find solutions to common issues. If you require further assistance, contact us via e-mail or by phone at (213) 740-1111.

Graduate applicants should allow approximately five (5) business days for the USC Office of Graduate Admission to receive and process their application. Please contact us if your USConnect account is not available and it has been more than five (5) business days since your application was submitted.

Prospective undergraduates should visit to access their application, admission and financial aid information.

Current USC students should log in to myUSC to access financial aid services.
Your account will be created automatically once the USC Office of Graduate Admission has received and processed your application for admission.
Click on the Request Password link to have a temporary password e-mailed to the address used to submit your application. To make sure you receive the e-mail, please add to your address book or safe sender list.
We strongly encourage you to keep your current e-mail address, if possible. If you do need to change your e-mail address, however, please send your request to from your current address. In your request, include your current e-mail address, the requested e-mail address, and your USC ID number. If your request comes from the new e-mail address, we may ask for additional information for security purposes.
To access all available services within USConnect, you must set your web browser to enable pop-ups or create an exception for USConnect ( You can obtain specific instructions via your browser's Help menu.
The services displayed within USConnect are determined by your admission or enrollment status with the Offices of Admission and Financial Aid. Additionally, some services may be available only during particular times of the year. If you feel your status needs to be reviewed or updated, please call us at (213) 740-1111.
Each service or application you access via USConnect will have its own timeout settings. Although USConnect generally times out after one (1) hour, this will not affect other open applications or services, and you should remain logged in to them.