Submit a question:
TO BEGIN:
- Please review our FAQ's or do a SEARCH of our website before submitting a question on this webpage.
- If your question has to do with Loans, Grants, Scholarships or other types of Financial Aid, please go to their website at: http://www.usc.edu/financialaid
- Please click on these links for questions on these topics:
- If you did not find an answer to your question on our website, please select a "TOPIC" button below.
- If clicking the TOPIC button takes you to another department's website, please use their Contact-Us / Feedback form to submit your question.
- After selecting your TOPIC, please scroll down and complete the contact information so that your question may be directed to the proper department.
TOPICS:
Admissions ( Online Application. Application Fee, etc.): Undergrad | Grad | International
please go to the ADMISSIONS website at: www.usc.edu/admission/
Changes of Address are not accepted via email. ( More Info )
e-Bills and Billing Statement issues and Account Itemization requests. ( More Info )
see also: Estimate of Tuition & Fees for 2009-2010 | How to read your billing statement (pdf)
Refund Request for Credit Balance on Student Accounts ( About Refunds | Go to Online Request )
|
| Charges: |
If you have a questions about a particular charge, look at the transaction to determine which
department posted the charge so that you may contact them with your question,
or to request that the
charge be removed.
Please go to: www.usc.edu/sfs/charges for further assistance about transactions...
Common Student Fees: explanation for many of the common fees found on student accounts...
Registrar's Office
Tuition Refund Insurance Plan: changing your Tuition Refund Plan election.
Financial Aid:
Late Fees: when Financial Aid is not credited by the payment deadline, please contact Financial Aid for assistance.
Academic Schools & Departments:
Orientation Fees, Special Fees, Program Fees, Lab Fees, Other Charges:
* Please contact the department which posted the charge for explanations or, see
the Schedule of Classes for tuition, mandatory fees, or Financial Aid's Estimate of Costs.
You may wish to use the Department Locator to look up departmental contact information.
Late Fees when Graduate Assistance / TA / RA has not yet been credited...
Please CONTACT your department to post the aid to your student account, or ask about resulting late fees. <more>
|
|
| Loans: |
Exit Interviews ( Instructions for students with loans | graduating student info )
Financial Aid ( Financial Aid website - application for, FAQ's, late fees, etc.)
Late Fees when Financial Aid is not credited by payment deadline (FAQ)
Loans
( Application | Certification | CSS | FAFSA | FAQ's | Financial Aid website | Exit Interviews )
Loans - amount awarded, etc. ( Stafford | Financial Aid website | Exit Interviews )
Loans - Disbursement of Perkins, LDS, HPSL, and other institutional loans...
* please note that Promissory Notes must be signed before Loan funds can be disbursed.
Loans - Borrower Repayment of: Emergency, Institutional, HPSL, LDS and Perkins loans.
USC'S loan service provider is ECSI, at https://www.ecsi.net.
Promissory Notes (MPN's) for the following loan types:
Emergency, Institutional, Health Professions Student, and Perkins...
|
|
Payment
/ Other
Credits: |
Account Balance and Minimum Payment Due: an explanation of USCe.pay's Overview page...
Graduate Assistance (TAs, RAs, and Assistant Lecturers)
Grants ( Information, Application for, etc: please go to Financial Aid website )
Payment Due Dates: see a listing for the year: Monthly Student Account Due Dates ('pdf' document)
Payments: International Drafts (must be payable to "University of Southern California";
Drafts not drawn on US banks may take several additional weeks and the amount may be
reduced by domestic bank collection charges, and will be subject currency exchange rates...
Payments: Mailed Payments: domestic bank checks mailed in the U.S. may take 5-10 business days
to be received & processed by our bank. Express mailing payments to a PO Box will cause a delay.
Payments: Online payment via USCe.pay...
Payments: Payment Plan payments do not post to student accounts (and are not processed
or available on USCe.pay, please see your Payment Plan from OASIS, for payment information.
Payments: Prepaid (read about Tuition Prepayment), or call Student Financial Services at 213-740-4077.
Payments: By a Sponsor (students sponsored by a company, a local/ state/ federal/
international governmental agency, or branch of the US military).
Payments: TIPS - Telephone payment requests for your student account using U.S. Credit Cards...
Payments: Wire Transfers: (see directions...) - international wires may take several weeks to reach us...
Wire transfers are posted as soon as we receive notice from the bank.
Please allow at least 5 business days for U.S. bank processing to avoid late penalties / fees.
International wire transfers may take several weeks in addition to the 5 business days.
Payment Plan (ONLINE provider CashNet): About USC Payment Plan | Can't sign up?
RAs, TAs and Assistant Lecturers (Graduate Assistance)
Scholarships ( how to apply, where to mail checks, etc. : Financial Aid website )
Sponsored Students: (students sponsored by a company, a local/ state/ federal/ international
governmental agency, or branch of the US military).
Stafford Loans ( Financial Aid website |Exit Interviews )
Stipends ( Financial Aid website )
Tuition Assistance ( Government or Other Agency Sponsored Students | USC RAs and TAs )
Tuition Assistance Benefit for Employees (USC Faculty & Staff) - administered by Benefits Office
Tuition Assistance / Reimbursement) (Student Employer Tuition Reimbursement)
Wire Transfers: PLAN EARLY: international wires may take several weeks to reach us...
Wire transfers are posted as soon as we receive notice from the bank.
Please allow at least 5 business days for U.S. bank processing to avoid late penalties / fees.
International wire transfers may take several weeks in addition to the 5 business days.
|
|
Student /
Account
Status: |
NEW student accounts on USCe.pay are created:
when we assess the 1st semester's tuition & fees,
which is after you have enrolled in classes
and charges have been posted to your account, even if a commitment deposit has been paid.
If you are a NEW student, online financial services will not be made available until that time!
Collections Hold: to send emails about Past-due Student Accounts and/or Holds...
Withdrawals (FAQ's about Withdrawals)
All withdrawals must be processed by WebReg, or go to: www.usc.edu/dept/ARR
|
|
| Other: |
International Students: Payment & Student Services
( OIS website - Letter of Standing, etc.| Grad Admissions | Int'l Drafts | Wire Transfers)
OASIS login problem: go to http://www.usc.edu/dept/ARR/oasis/help.html ) or use myUSC
Tax Issues (1098-E or 1098-T forms) - informational webpage | ECSI
If you have any questions about these documents or the information reported on them,
please contact our tax service provider: ECSI at 866-428-1098.
|
|
Reply To / Contact Information: |
Your
Name: |
|
Your
Email
Address: |
*required |
Phone: |
(
)
* optional |
|
| |
Question
or
Comment: |
Enter one question / comment per submission so that the appropriate department is contacted.
Please do not submit the same question twice, queries are forwarded to the appropriate party.
Please do not enter sensitive personal information below.
Please do not submit Address Change Requests using this process. Thank you.
|
| |
|
|
|
Rev: 11/11/2009 |
|