Online Comments and Queries:

Please review our Frequently Asked Questions before submitting a question using this webpage.

Is there a $145 charge "USCard- Discretionary Plan - Su2009" on your student account?

If you purchased 2009 Football Student Season Tickets using your USCard, the charge was $145.

Is there a $400 'HSG' credit on your student account?

You are required to pay a $400 housing confirmation fee for each academic year during which you will reside in USC housing. If you remain in USC housing for the full term of your contract, the amount will be credited to your student account in the final month of your contract, which means you may see a $400 charge for the upcoming fall term’s confirmation deposit followed by a $400 credit for the previous fall’s deposit.

During Fall/Spring registration periods: student accounts must be settled by the term's payment deadline...
Summer classes are due when billed, regardless of when classes start...

If you are trying to pay online and USCe.pay's online payment processing is "not available",
you may wish to try again later. HOWEVER, to avoid late fees resulting from late payment,
please review our other payment methods, including credit card payments by phone using TIPS.

Please select a "Topic" button below.

If you are re-directed to another department's website, please use their Contact-Us / Feedback form to submit your question. Otherwise, scroll to the bottom of this form, fill in the contact information, and your question will be emailed to the proper department...

Admissions ( Online Application. Application Fee, etc.): Undergrad | Graduate | International Graduates
please go to the ADMISSIONS website at: www.usc.edu/admission/
Changes of Address are not accepted via email. ( More Info )
Refund Request for Credit Balance on Student Accounts ( About Refunds | Go to Online Request )

Charges:

Common Student Fees: explanation for many of the common fees found on student accounts...
Itemization*: request a printout of account transactions (please specify dates)
      Your account balance is available on USCe.pay's OVERVIEW page,
      also, ou may review detail of your 30 most recent TRANSACTIONS on USCe.pay,
      and older transactions are available online in monthly STATEMENTS on USCe.pay.
Tuition Refund Insurance Plan: changing your Tuition Refund Plan election.

Late Fees when Financial Aid is not credited by payment deadline...
Late Fees when Graduate Assistance / TA / RA has not yet been credited...
Please CONTACT your department to post the aid to your student account. <more... >

Departmental Fees, Program Fees, Lab Fees, Departmental Charges:
      * Please contact the department posting the charge for explanations or, see
   the Schedule of Classes for tuition, mandatory fees, or Financial Aid's Estimate of Costs.
   You may wish to use the Department Locator to look up departmental contact information.
HEALTH: Student Health Insurance ($611 for Spring 2009) / Opt. Dental Insurance
      See: USC Health Center website for more information about Health Insurance Waivers, etc...
HEALTH: Student Health Center Fee (mandatory for 6+ units; $220 for Spring 2009):
      See: USC Health Center website; SUMMER '09 Health Center Fee = $16/wk, max=$192...
HOUSING & Related Charges (Deposits, Utilities, Confirmation Fees, etc.)
      please go to USC Housing website, or send email.
Meal Plans: Adding / changing: please go to the USCard website: http://www.usc.edu/uscard.
Orientation fees: please see USC Orientation Programs website.
Parking: please see: Transportation Services website, send email, or call 213-740-3575.
Tuition: For questions about tuition, go to the Schedule of Classes or contact the department.
Tuition Refund Insurance Plan: read about changing your Tuition Refund Plan election.
USCard: please see USCard website (offers online transaction inquiry),
note: 2009 Season Football Tickets are $145 with an option to pay using USCard Discretionary...

Loans:

Exit Interviews ( Instructions for students with loans | graduating student info )
Financial Aid ( Financial Aid website - application for, FAQ's, late fees, etc.)
Late Fees when Financial Aid is not credited by payment deadline (FAQ)
Loans
      ( Application | Certification | CSS | FAFSA | FAQ's | eFinancial Aid website | Exit Interviews )
Loans - amount awarded, etc. ( Stafford | Financial Aid website | Exit Interviews )
Loans - Disbursement of Perkins, LDS, HPSL, and other institutional loans...
       * please note that Promissory Notes must be signed before Loan funds can be disbursed.
Loans - Borrower Repayment of: Emergency, Institutional, HPSL, LDS and Perkins loans.
                   7/2008 - our NEW service provider is ECSI at https://www.ecsi.net.
Promissory Notes (MPN's) for the following loan types:
           Emergency, Institutional, Health Professions Student, and Perkins...

Payment
/ Other
Credits:

Account Balance and Minimum Payment Due: an explanation of USCe.pay's Overview page...
Graduate Assistance (TA's, RA's, and Assistant Lecturer's)
Grants ( Information, Application for, etc: please go to Financial Aid website )
Payment Due Dates: see a listing for the year: monthly statement due dates (pdf)
Payments: International Drafts (must be payable to "University of Southern California";
      Drafts not drawn on US banks may take several additional weeks and the amount may be
      reduced by domestic bank collection charges, and will be subject currency exchange rates...
Payments: Mailed Payments: domestic bank checks mailed in the U.S. may take 5-10 business days
      to be received & processed by our bank. Express mailing payments to a PO Box will cause a delay.
Payments: Online payment via USCe.pay...
Payments: Payment Plan payments do not post to student accounts (and are not processed
      or available on USCe.pay, please see your Payment Plan from OASIS, for payment information.
Payments: Prepaid (read about Tuition Prepayment), or call Student Financial Services at 213-740-4077.
Payments: TIPS - Telephone payment requests for your student account using U.S. Credit Cards...
Payments: Wire Transfers: (see directions...) - international wires may take several weeks to reach us...
      Wire transfers are posted as soon as we receive notice from the bank.
      Please allow at least 5 business days for U.S. bank processing to avoid late penalties / fees.
      International wire transfers may take several weeks in addition to the 5 business days.
Payment Plan (ONLINE provider CashNet): About USC Payment Plan | Can't sign up?
RA's, TA's and Assistant Lecturer's (Graduate Assistance)
Scholarships ( how to apply, where to mail checks, etc. : Financial Aid website )
Stafford Loans ( Financial Aid website | Exit Interviews )
Stipends ( Financial Aid website )
Tuition Assistance ( Government or Other Agency Sponsored Students | USC RA's and TA's )
Tuition Assistance Benefit for Employees (USC Faculty & Staff) - administered by Benefits Office
Tuition Assistance / Reimbursement) (Student Employer Tuition Reimbursement)
Wire Transfers:      PLAN EARLY: international wires may take several weeks to reach us...
      Wire transfers are posted as soon as we receive notice from the bank.
      Please allow at least 5 business days for U.S. bank processing to avoid late penalties / fees.
      International wire transfers may take several weeks in addition to the 5 business days.

Student /
Account
Status:

NEW student accounts on USCe.pay are created:
when we assess the 1st semester's tuition & fees, which is after you have enrolled in classes
and charges have been posted to your account, even if a commitment deposit has been paid.
If you are a NEW student, online financial services will not be made available until that time!

Collections Hold: to send emails about Past-due Student Accounts and/or Holds...
Withdrawals (FAQ's about Withdrawals)
All withdrawals must be processed by WebReg, or go to: www.usc.edu/dept/ARR

Other:

International Students: Payment & Student Services
       ( OIS website - Letter of Standing, etc.| Grad Admissions | Int'l Drafts | Wire Transfers)
OASIS login problem: go to http://www.usc.edu/dept/ARR/oasis/help.html ) or use myUSC
Tax Issues (1098-E or 1098-T forms) - informational webpage | ECSI
           If you have any questions about these documents or the information reported on them,
           please contact our tax service provider: ECSI at 866-428-1098.

USCe.pay (tech)

Questions about charges should be directed to the department who submitted charge.
Students: NEW students, please see above, under Student / Account Status...
Guests: bad ID or password? please contact your student for assistance.

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Rev: 05/22/2009

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USC Student Financial Services, Los Angeles, California 90089 Ph: (213) 740-7471