USC-SFS Online Queries

Submit a question:

NEW student accounts on USCe.pay are created when we assess the 1st semester's tuition & fees,
which is after you have enrolled in classes and charges have been posted to your account,
even if a commitment deposit has been paid.
Spring 2012 tuition & fees were due by 5pm PST on Friday, January 6th.
Summer 2012 tuition & fees are due when billed (see your statement for due date).
Payment Plan enrollment for registered students is available from OASIS,
please sign-up by the payment deadline to avoid late application fee.
Federal financial aid begins posting the week before classes...

During Late Registration (usually the first 3 weeks of class):
Avoid late fees & penalties on additional charges by paying any additional
tuition & fees by 5pm on Friday of the week in which the changes were made.

See Schedule of Classes for additional dates & deadlines at www.usc.edu/soc

TO BEGIN:

Please review our FAQ's or do a SEARCH of our website before submitting a question on this webpage.
If clicking the TOPIC button takes you to a new webpage or another department's website,
please use their Contact-Us / Feedback form to submit your question.
After selecting your TOPIC, please scroll down and complete the contact information so that your question may be directed to the proper department.

TOPICS:

Admissions ( Online Application, Application Fee, etc.): Undergrad | Grad | International
please go to the ADMISSIONS website at: www.usc.edu/admission/
Changes of Address are not accepted via email. ( more )
e-bill and billing statement issues and Account Itemization requests. See also:

Refund Request for Credit Balance on Student Accounts ( About Refunds | Online Refund Requests )

CHARGES:

If you have a questions about a particular charge, look at the transaction to determine which
department posted the charge (housing, parking, health center, etc...) and contact the correct
department with your question or request that the charge be removed.

Student Financial Services cannot remove charges assessed by other departments,
(such as: Parking, Housing, Meal Plans, etc.).

See also: www.usc.edu/sfs/charges to read about Common Student Fees
(discusses many of the common fees found on student accounts...)

Registrar's Office
Tuition Refund Insurance Plan: changing your Tuition Refund Plan election
changes must be made on WEB-REG before deadline (end of 3rd week of classes for Fall/Spring)

Financial Aid:
Late Fees: when student's Financial Aid is not credited by the payment deadline,
please contact Financial Aid for assistance or a deferment.

Academic Schools & Departments:
Orientation Fees, Special Fees, Program Fees, Lab Fees, Other Charges:
      * Please contact the department which posted the charge for explanations or, see
   the Schedule of Classes for tuition, mandatory fees, or Financial Aid's Estimate of Costs.
   You may wish to use the Department Locator to look up departmental contact information.
Late Fees when Graduate Assistance / TA / RA has not yet been credited...
      Please CONTACT your department to post the aid to your student account, or ask about resulting late fees. <more>

Loans:

Some LOAN funds cannot post until 10 days before classes start. Questions? please contact Financial Aid.
College Board / CSS Profile: Please contact them directly for questions / changes, etc.
Exit Interviews ( Instructions for students with loans | graduating student info )
FAFSA Profiles and information...
Financial Aid ( Financial Aid website - application for assistance, FAQ's, late fees, etc.)
Late Fees when Financial Aid is not credited by payment deadline (FAQ)
Loans - please note: some loans cannot post until 10 days before classes start...
      ( Application | Certification | CSS | FAFSA | FAQ's | Financial Aid website | Exit Interviews )
Loans - amount awarded, etc. ( Stafford | Financial Aid website | Exit Interviews )
Loans - Disbursement of Perkins, LDS, HPSL, and other institutional loans...
       * please note that Promissory Notes must be signed before Loan funds can be disbursed.
Loans - Borrower Repayment of: Emergency, Institutional, HPSL, LDS and Perkins loans.
                   USC'S loan service provider is ECSI, at https://www.ecsi.net.
Promissory Notes (MPN's) for the following loan types:
           Emergency, Institutional, Health Professions Student, and Perkins...

PAYMENTS
& Other
Credits:

Account Balance and Minimum Payment Due: an explanation of USCe.pay's Overview page...
Graduate Assistance (TAs, RAs, and Assistant Lecturers)
Grants ( Information, Application for, etc: please go to Financial Aid website )
Payment Due Dates: see a listing for the year: Monthly Student Account Due Dates ('pdf' document)
Payments: International Drafts (must be payable to "University of Southern California";
      Drafts not drawn on US banks may take several additional weeks and the amount may be
      reduced by domestic bank collection charges, and will be subject currency exchange rates...
Payments: Mailed Payments: domestic bank checks mailed in the U.S. may take 5-10 business days
      to be received & processed by our bank. Express mailing payments to a PO Box will cause a delay.
Payments: Online payment via USCe.pay...
Payments: Payment Plan payments do not post to student accounts (and are not processed
      or available on USCe.pay, please see your Payment Plan from OASIS, for payment information.
      Payment Plan is NOT currently offered in summer, except to DENTAL students on the trimester.
Payments: Prepaid (read about Tuition Prepayment), or call Student Financial Services at 213-740-4077.
Payments: By a Sponsor (students is sponsored by a company, a local/ state/ federal/
international governmental agency, or branch of the US military).
Payments: Wire Transfers: (see directions...) - international wires may take several weeks to reach us...
      Wire transfers are posted as soon as we receive notice from the bank.
      Please allow at least 5 business days for U.S. bank processing to avoid late penalties / fees.
      International wire transfers may take several weeks in addition to the 5 business days.
PAYMENT PLAN (ONLINE provider "CashNet"): (about) Payment Plan is available from OASIS...
Graduate Assistance (RAs, TAs, Assistant Lecturers)
Scholarships ( how to apply, where to mail checks, etc. : Financial Aid website )
SPONSORED Students: (students sponsored by a company, a local/ state/ federal/ international
governmental agency, or branch of the US military).
Stafford Loans ( Financial Aid website |Exit Interviews )
Stipends ( Financial Aid website )
Tuition Assistance ( Government or Other Agency Sponsored Students | USC RAs and TAs )
Tuition Assistance Benefit for Employees (USC Faculty & Staff) - administered by Benefits Office
Tuition Assistance / Reimbursement) (Student Employer Tuition Reimbursement)
Wire Transfers:      PLAN EARLY: international wires may take several weeks to reach us...
      Wire transfers are posted as soon as we receive notice from the bank.
      Please allow at least 5 business days for U.S. bank processing to avoid late penalties / fees.
      International wire transfers may take several weeks in addition to the 5 business days.

Student
/ Account
Status:

Collections 'Hold': to send emails about Past-due Student Accounts and/or Holds...
Health Center 'Hold': please contact the Health Center regarding Holds for Health Insurance,
Missing proof of mandatory measles shot, etc. Go to: www.usc.edu/uphc or call (213)740-0551.
Withdrawals (FAQ's about Withdrawals)
All withdrawals must be processed by WebReg, or you may go to: www.usc.edu/dept/ARR

Other:

Email / USC Web Mail ( Activation / Help / Login page)

Financial Aid / USConnect / CSS Profiles / FAFSA Profiles

International Students: Payment & Student Services
       ( OIS website - Letter of Standing, etc.| Grad Admissions | Int'l Drafts | Wire Transfers)

OASIS login or SYSTEM ACCESS problems:

If you are a guest user and cannot remember your login ID or password please contact your student for assistance.
If you are an OASIS guest having problems on the OASIS guest login page, please go to http://www.usc.edu/dept/ARR/oasis/help.html for assistance or email ferpahelp@usc.edu.
If you are a student having problems, please go to http://www.usc.edu/dept/ARR/oasis/help.html, or you may also use myUSC to access OASIS and USCe.pay.

Tax Issues (1098-E or 1098-T forms) - informational webpage | ECSI
If you have any questions about these documents or the information reported on them,
please contact our tax service provider: ECSI at 866-428-1098.

USCe.pay (tech)

Questions about charges should be directed to the department who submitted charge.
Students: NEW students, please see above, under Student / Account Status...
Guests: bad ID or password? please contact your student for assistance.

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