USC Human Resources Administration

Job code: 111007Receptionist

Grade: D |Overtime eligible: Yes |Date approved: December 14, 2004

Summary

Greets and assists visitors. Answers telephones and provides appropriate information. Performs clerical tasks, as assigned. Works in environment having demanding workload, complex telephone system or switchboard and/or where information of a more complex nature must be accurately provided to callers.

Accountability

Priority Time (%) Task (Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.)


% Greets visitors and ascertains name and other pertinent information. Determines nature of visit. Directs or escorts visitor to specified destination, as needed. Notifies appropriate employee of visitor's arrival. Maintains log of all visitors including name, affiliation, date and time of visit.


% Answers telephone(s). Screens and forwards calls. Responds to questions about department operations, as appropriate. May discern appropriate information through computer or hard copy files, university or department publications and guidelines and/or personal knowledge. Routes calls for employees, as appropriate. Accurately takes and delivers messages. Maintains log of all calls requiring further action.


% Accepts and signs for packages addressed to department. Delivers package(s) to addressee or notifies addressee of package arrival. Receives and sends out messenger or courier items.


% Performs a variety of routine clerical tasks (may include processing of incoming and outgoing mail, sending and delivering fax messages, arranging for and maintaining logs for package pickup and delivery, transmitting information or documents to employees using a computer, mail or fax, photocopying and collating, filing, etc.), as time permits.


% Assures that reception area is clean and orderly.
Emergency response/recovery:    
In the event of an emergency, the employee holding this position is required to "report to duty" in accordance with the university's emergency operations plan and/or the employee's department's emergency response and/or recovery plans. Familiarity with those plans and regular training to implement those plans is required. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts, and mobilize other staff members if needed.

Qualifications

Minimum education Preferred education
  • Less than high school
  • Combined experience/education as substitute for minimum education
High school or equivalent
Minimum experiencePreferred experience
  • 6–12 months
  • Combined education/experience as substitute for minimum experience
1 year
Minimum field of expertise Preferred field of expertise
Experience as a receptionist or comparable clerical experience. Experience as a receptionist.
SkillsMachine/equipment
  • Answer telephones
  • Communicate with others to gather information
  • Input data
  • Maintain logs
  • Read handwritten text
  • Research information
  • Computer and peripheral equipment
  • Computer network (department or school)
  • Computer network (university)
  • Fax
  • Photocopier
  • Switchboard (department or university)
  • Typewriter
Supervises level
May oversee student, temporary and/or casual workers.
Comments
 

Signatures

Employee: Date:
Supervisor: Date:

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

The University of Southern California is an Equal Opportunity Employer