USC Human Resources Administration

Job code: 111081Retail Assistant

Grade: D |Overtime eligible: Yes |Date approved: March 16, 2012


Assists Customers. Performs office administration duties. Reviews patient accounts for accuracy, assists in training staff in coding, billing and collections. Audits and reconciles deposit records and follows up on accounts receivables.


Priority Time (%) Task (Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.)

% Provides professional, knowledgeable, courteous customer service. Assists customers in locating merchandise, takes special orders, answers questions, performs gift wrapping and/or other special services, communicates policies on returns and exchanges. Monitors for shoplifting. Resolves customer complaints and processes merchandise returns, refunds or exchanges.

% Maintains currency with, understands and ensures section compliance with all university and departmental policies and procedures and with all applicable local, state and federal laws and regulations.

% Maintains files and records, oversees equipment and office supply inventory. Photocopies, collates, faxes, distributes, mails, performs errands. Reads and prioritizes incoming mail. Handles or routes as appropriate.

% Answers telephones, routes call, takes messages and/or provides information in accordance with department or university policy.

% Investigates problems and complaints and resolves those which fall within established policies and procedures.

% Orders, stocks, and straightens over the counter supplies. Returns non-picked up prescriptions to pharmacist on a routine basis.

% Prepares and processes documentation, reports and/or other documents. Proofs own work for accuracy and completeness. Ensures deadlines are met. May schedule and oversee others involved in similar tasks for critical or high volume projects.

% Establishes, organizes and maintains unit filing systems, logs, statistical data and other records.

% Audits and reconciles daily deposit records to ensure accuracy. Reports discrepancies immediately. Provides reports and makes projections.

% Assists billing office staff with difficult collection issues or problems. Assists in training and cross-training staff in coding, billing and collections.

% Follows up on accounts receivables with patients and third party payors, re-bills claims, initiates account correspondence or phone calls to patients and/or third party payors. Responds to incoming correspondence or phone calls. Arranges patient payment plans.

% Reviews patient accounts to ensure accurate coding and billing, corrects errors and informs the appropriate staff members of correct coding.
Emergency response/recovery:    
In the event of an emergency, the employee holding this position is required to "report to duty" in accordance with the university's emergency operations plan and/or the employee's department's emergency response and/or recovery plans. Familiarity with those plans and regular training to implement those plans is required. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts, and mobilize other staff members if needed.


Minimum education Preferred education
High School or equivalent Associate's degree
Minimum experiencePreferred experience
2 years 3 years
Minimum field of expertise Preferred field of expertise
Retail pharmacy office and counter experience. Specialized office procedures directly related to retail pharmacy. Experience with insurance eligibility procedures and billing. Knowledge of pharmacy brand and generic names. Troubleshoot office machine problems.
  • Answer telephones
  • Assemble and organize numerical data
  • Balance figures
  • Communicate with others to gather information
  • Compose letters
  • Compute totals
  • Edit routine documents
  • Establish and maintain filing systems
  • Gather and input data
  • Maintain logs
  • Prioritize different projects
  • Read handwritten text
  • Research information
  • Understand and apply policies and procedures
  • Use database and/or word processing software
  • Verify calculations
  • Calculator
  • Computer and peripheral equipment
  • Computer network (department or school)
  • Computer network (university)
  • Fax
  • Photocopier
  • Typewriter
Supervises level
May oversee student, temporary and/or casual workers.


Employee: Date:
Supervisor: Date:

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

The University of Southern California is an Equal Opportunity Employer