USC Human Resources Administration

Job code: 111085Clinical Client Scheduler

Grade: HC |Overtime eligible: Yes |Date approved: December 2, 2011

Summary

Schedules client appointments according to availability of space, physician availability, nursing coverage, equipment needs, etc. Maintains daily, weekly and monthly client appointments for medical personnel. Communicates schedules to hospital admissions, as appropriate. Receives and screens client telephone calls and/or visits.

Accountability

Priority Time (%) Task (Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.)


% Schedules client appointments according to availability of space, physician availability, nursing coverage, equipment needs, etc. Maintains daily, weekly and monthly client appointments for medical personnel. Communicates schedules to hospital admissions, as appropriate.


% Receives and screens client telephone calls or visits. Takes messages and provides information to clients or customers. Registers client according to established protocol. Confirms client's identification and demographic information. Maintains client accounts and refers to business office as necessary.


% Reviews on a regular basis and communicates schedule changes, such as, no shows, time constraints, conflicts and other scheduling difficulties with appropriate personnel.


% Prepares and distributes monthly scheduling reports to internal clients and management as assigned. Maintains electronic files, databases and records used to prepare master scheduling template documents. Prepares reports and correspondence as needed.


% Performs clerical duties such as data entry, filing, faxing, photocopying, distributing mail, running errands, etc.


% Ensures patient's right to privacy, safety and confidentiality are maintained in accordance with HIPPA regulations.


% Maintains a safe environment in accordance with compliance standards, policies and safety regulations. Ensures compliance with established infection control policies.
Emergency response/recovery:    
In the event of an emergency, the employee holding this position is required to "report to duty" in accordance with the university's emergency operations plan and/or the employee's department's emergency response and/or recovery plans. Familiarity with those plans and regular training to implement those plans is required. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts, and mobilize other staff members if needed.

Qualifications

Minimum education Preferred education
High school or equivalent Bachelor's degree
Minimum experiencePreferred experience
1 year 2 years
Minimum field of expertise Preferred field of expertise
Experience working in a clinic or hospital. Experience scheduling appointments and maintaining multiple calendars. Knowledge of medical terminology. Knowledge of HIPPA compliance and various insurance types. Demonstrated interpersonal, written and oral communication skills. Ability to multi-task.  
SkillsMachine/equipment
  • Answer telephones
  • Assemble and organize numerical data
  • Balance figures
  • Clinical documentation
  • Communicate with others to gather information
  • Compute totals
  • Customer service
  • Gather and input data
  • Interpersonal skills
  • Maintain filing systems
  • Maintain logs and records
  • Prioritize different tasks
  • Read handwritten text
  • Schedule appointments
  • Understand and apply policies and procedures
  • Use database and/or word processing software
  • Use electronic communications software
  • Use electronics design and scheduling software
  • Verify calculations
  • Calculator
  • Computer and peripheral equipment
  • Computer network (department or school)
  • Computer network (university)
  • Fax
  • Photocopier
  • Telephone management system
Supervises level
May supervise student, temporary and/or resource workers.
Comments
 

Signatures

Employee: Date:
Supervisor: Date:

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

The University of Southern California is an Equal Opportunity Employer