Schedules client appointments according to availability of space, physician availability, nursing coverage, equipment needs, etc. Maintains daily, weekly and monthly client appointments for medical personnel. Communicates schedules to hospital admissions, as appropriate. Receives and screens client telephone calls and/or visits.
|Priority||Time (%)||Task (Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.)|
||%||Schedules client appointments according to availability of space, physician availability, nursing coverage, equipment needs, etc. Maintains daily, weekly and monthly client appointments for medical personnel. Communicates schedules to hospital admissions, as appropriate.|
||%||Receives and screens client telephone calls or visits. Takes messages and provides information to clients or customers. Registers client according to established protocol. Confirms client's identification and demographic information. Maintains client accounts and refers to business office as necessary.|
||%||Reviews on a regular basis and communicates schedule changes, such as, no shows, time constraints, conflicts and other scheduling difficulties with appropriate personnel.|
||%||Prepares and distributes monthly scheduling reports to internal clients and management as assigned. Maintains electronic files, databases and records used to prepare master scheduling template documents. Prepares reports and correspondence as needed.|
||%||Performs clerical duties such as data entry, filing, faxing, photocopying, distributing mail, running errands, etc.|
||%||Ensures patient's right to privacy, safety and confidentiality are maintained in accordance with HIPPA regulations.|
||%||Maintains a safe environment in accordance with compliance standards, policies and safety regulations. Ensures compliance with established infection control policies.|
In the event of an emergency, the employee holding this position is required to "report to duty" in accordance with the university's emergency operations plan and/or the employee's department's emergency response and/or recovery plans. Familiarity with those plans and regular training to implement those plans is required. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts, and mobilize other staff members if needed.
|Minimum education||Preferred education|
|High school or equivalent||Bachelor's degree|
|Minimum experience||Preferred experience|
|1 year||2 years|
|Minimum field of expertise||Preferred field of expertise|
|Experience working in a clinic or hospital. Experience scheduling appointments and maintaining multiple calendars. Knowledge of medical terminology. Knowledge of HIPPA compliance and various insurance types. Demonstrated interpersonal, written and oral communication skills. Ability to multi-task.|
|May supervise student, temporary and/or resource workers.|
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
The University of Southern California is an Equal Opportunity Employer