USC Human Resources Administration

Job code: 111121Office Technology Coordinator

Grade: I |Overtime eligible: Yes |Date approved: December 14, 2004

Summary

Coordinates office technology efforts. Enhances office functions and productivity through use of hardware and software. Trains and provides guidance or assistance to staff and others. Provides specialized data management and reporting services.

Accountability

Priority Time (%) Task (Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.)


% Coordinates office technology efforts. Oversees acquisition, installation, maintenance and usage of technology, including computers, workstations, LAN's, faxes, word processing systems, copiers, etc. Enhances office functions and productivity through use of hardware and software.


% Trains new and existing staff on use of hardware and software. Creates training materials for use by others. Ensures operating procedures are documented.


% Designs and sets up detailed reports, documents and spreadsheets of a technical or specialized nature using software and basic programming skills. Monitors formats and output for effectiveness and reliability.


% Gathers and organizes data for internal or external reporting purposes. Contacts appropriate sources for information. Conducts surveys, as needed. Prepares, analyzes and refines data. Develops reports, charts and/or graphs to present numerical data and/or text in meaningful formats.


% Maintains unit or departmental database and related records. Enters and/or verifies database transactions. Provides technical support and advises users on matters pertaining to access, data integrity, data security, procedures and design of enhancements. Develops and implements security procedures. Monitors to ensure user adherence.


% Responds to user requests. Researches and analyzes operating requirements and recommends or implements solutions.


% Troubleshoots equipment problems. Makes minor repairs or calls for servicing. Negotiates and/or coordinates maintenance contracts with vendors.


% Maintains hardware and software documentation. Stays informed of updates and enhancements and ensures documentation is current.


% Studies and evaluates vendor products to determine those best suited to unit or departmental needs. Presents information and recommendations to management.
Emergency response/recovery:    
In the event of an emergency, the employee holding this position is required to "report to duty" in accordance with the university's emergency operations plan and/or the employee's department's emergency response and/or recovery plans. Familiarity with those plans and regular training to implement those plans is required. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts, and mobilize other staff members if needed.

Qualifications

Minimum education Preferred education
  • Specialized/technical training
  • Combined experience/education as substitute for minimum education
Associate's degree
Minimum experiencePreferred experience
3 years 4 years
Minimum field of expertise Preferred field of expertise
Mastery of office administrative and technical support skills. Strong knowledge of hardware, software and applications to guide office technology efforts.  
SkillsMachine/equipment
  • Assemble and organize numerical data
  • Communicate with others to gather information
  • Develop office procedures
  • Gather data
  • Research information
  • Use computer packages to prepare graphics
  • Use computerized spreadsheets
  • Use database and/or word processing software
  • Write in computer code
  • Other

  • Analysis
  • Assessment/evaluation
  • Conceptualization and design
  • Interpretation of policies/analyses/trends/etc.
  • Knowledge of applicable laws/policies/principles/etc.
  • Negotiation
  • Organization
  • Planning
  • Problem identification and resolution
  • Scheduling
  • Teaching/training
  • Computer and peripheral equipment
  • Computer network (department or school)
  • Computer network (university)
  • Fax
  • Photocopier
Supervises level
May oversee student, temporary and/or casual workers.
Comments
Comprehensive knowledge of unit or departmental systems and procedures or the ability to readily identify unit needs and match them with the appropriate technology.

Signatures

Employee: Date:
Supervisor: Date:

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

The University of Southern California is an Equal Opportunity Employer