USC Human Resources Administration

Job code: 113107Collector I

Grade: F |Overtime eligible: Yes |Date approved: March 24, 2000


Collects delinquent student debts such as student loans, tuition and fees. Assists in reducing the university's delinquent receivables and losses. Assists students with resolution of financial problems.


Priority Time (%) Task (Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.)

% Contacts student debtors with delinquent accounts by telephone or in writing and records the results.

% Counsels walk-in student debtors regarding payment of debt and lifting holds on accounts. Refers student debtors to a Collector II or supervisor for approval of special payment plans or the renegotiation of existing payment plans. Monitors accounts to ensure compliance with agreed upon payment schedules.

% Responds to incoming inquiries or requests by telephone or standard or electronic mail from students or other authorized parties regarding student account information.

% Assists in maintaining integrity of currently or formerly delinquent student account documentation and records.

% Initiates skip tracing efforts on debtors through credit reporting agencies, other university departments, search sites on the internet or through proprietary software.

% Refers uncollectable accounts to supervisor for review and assignment to collection agencies.

% Recommends uncollectable accounts to supervisor for review and assignment to outside collection agencies.

% Inputs new data in the Student Information System, e.g., telephone or address updates.
Emergency response/recovery:    
In the event of an emergency, the employee holding this position is required to "report to duty" in accordance with the university's emergency operations plan and/or the employee's department's emergency response and/or recovery plans. Familiarity with those plans and regular training to implement those plans is required. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts, and mobilize other staff members if needed.


Minimum education Preferred education
High school or equivalent Related undergraduate study
Minimum experiencePreferred experience
1 year 2 years
Minimum field of expertise Preferred field of expertise
Previous related experience in an academic or commercial setting providing some knowledge of credit and collection terminology and functions. Ability to communicate orally and in writing with customers. Previous collection or accounts receivable experience in an educational institution, collection agency, financial institution or credit card agency.
  • Answer telephones
  • Assemble and organize numerical data
  • Balance figures
  • Communicate with others to gather information
  • Compute totals
  • Gather and input data
  • Maintain filing systems
  • Prioritize different projects
  • Research information
  • Understand and apply policies and procedures
  • Use computerized spreadsheets
  • Verify calculations
  • Write memorandums for own signature
  • Adding machine/calculator
  • Computer network (university)
  • Computer and peripheral equipment
  • Typewriter
Supervises level
May oversee student, temporary and/or casual workers.


Employee: Date:
Supervisor: Date:

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

The University of Southern California is an Equal Opportunity Employer