Collects delinquent student debts such as student loans, tuition and fees. Assists in reducing the university's delinquent receivables and losses. Assists students with resolution of financial problems.
|Priority||Time (%)||Task (Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.)|
||%||Contacts student debtors with delinquent accounts by telephone or in writing and records the results.|
||%||Counsels walk-in student debtors regarding payment of debt and lifting holds on accounts. Refers student debtors to a Collector II or supervisor for approval of special payment plans or the renegotiation of existing payment plans. Monitors accounts to ensure compliance with agreed upon payment schedules.|
||%||Responds to incoming inquiries or requests by telephone or standard or electronic mail from students or other authorized parties regarding student account information.|
||%||Assists in maintaining integrity of currently or formerly delinquent student account documentation and records.|
||%||Initiates skip tracing efforts on debtors through credit reporting agencies, other university departments, search sites on the internet or through proprietary software.|
||%||Refers uncollectable accounts to supervisor for review and assignment to collection agencies.|
||%||Recommends uncollectable accounts to supervisor for review and assignment to outside collection agencies.|
||%||Inputs new data in the Student Information System, e.g., telephone or address updates.|
In the event of an emergency, the employee holding this position is required to "report to duty" in accordance with the university's emergency operations plan and/or the employee's department's emergency response and/or recovery plans. Familiarity with those plans and regular training to implement those plans is required. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts, and mobilize other staff members if needed.
|Minimum education||Preferred education|
|High school or equivalent||Related undergraduate study|
|Minimum experience||Preferred experience|
|1 year||2 years|
|Minimum field of expertise||Preferred field of expertise|
|Previous related experience in an academic or commercial setting providing some knowledge of credit and collection terminology and functions. Ability to communicate orally and in writing with customers.||Previous collection or accounts receivable experience in an educational institution, collection agency, financial institution or credit card agency.|
|May oversee student, temporary and/or casual workers.|
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
The University of Southern California is an Equal Opportunity Employer