USC Human Resources Administration

Job code: 113111Collector II

Grade: G |Overtime eligible: Yes |Date approved: March 24, 2000


Collects delinquent student debts such as student loans, tuition and fees. Assists in reducing the university's delinquent receivables and losses. Assists students with resolution of financial problems. Performs specialized review, research and problem solving in support of student collection function.


Priority Time (%) Task (Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.)

% Contacts student debtors with delinquent accounts by telephone or in writing and records the results.

% Counsels walk-in student debtors regarding payment of debt and lifting holds on accounts. Negotiates special payment plans or renegotiates existing payment plans when warranted. Monitors accounts to ensure compliance with agreed upon payment schedules.

% Responds to incoming inquiries or requests by telephone or standard or electronic mail from students or other authorized parties regarding student account information.

% Initiates skip tracing efforts on debtors through credit reporting agencies, other university departments, search sites on the internet or through proprietary software.

% Conducts detailed research to investigate origin of debts and account discrepancies. Retrieves dated files, researches records of prior information systems and utilizes knowledge of past procedures to recreate account histories. Assists other collectors with research and reconciliation efforts.

% Recommends uncollectable accounts to supervisor for review and assignment to outside collection agencies. Maintains copies of required documentation and updates system.

% Contacts other university departments to obtain or provide pertinent information and to adjust accounts or have other action taken.

% Waives late fees and finance charges if justified based on investigation and analysis. Ensures waivers are in compliance with predetermined departmental guidelines.

% Ensures file documentation is proper and in compliance with internal and external regulations. Reviews documentation and reconciles to data in automated systems prior to disbursement. Inputs updates and corrections to systems, e.g. changes in demographic information.
Emergency response/recovery:    
In the event of an emergency, the employee holding this position is required to "report to duty" in accordance with the university's emergency operations plan and/or the employee's department's emergency response and/or recovery plans. Familiarity with those plans and regular training to implement those plans is required. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts, and mobilize other staff members if needed.


Minimum education Preferred education
High school or equivalent Bachelor's degree
Minimum experiencePreferred experience
2 years  
Minimum field of expertise Preferred field of expertise
Previous collection or accounts receivable experience in an educational institution, collection agency, financial institution or credit card agency. Ability to communicate orally and in writing with customers.  
  • Answer telephones
  • Assemble and organize numerical data
  • Balance figures
  • Communicate with others to gather information
  • Compute totals
  • Gather and input data
  • Maintain filing systems
  • Prioritize different projects
  • Research information
  • Understand and apply policies and procedures
  • Use computerized spreadsheets
  • Verify calculations
  • Write memorandums for own signature
  • Adding machine/calculator
  • Computer network (university)
  • Computer and peripheral equipment
  • Typewriter
Supervises level
May oversee student, temporary and/or casual workers.


Employee: Date:
Supervisor: Date:

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

The University of Southern California is an Equal Opportunity Employer