USC Human Resources Administration

Job code: 113115Collector III

Grade: H |Overtime eligible: Yes |Date approved: March 24, 2000


Provides leadership and guidance to collectors in collecting student debts for student loans, tuition and fees. Responds to student or parent requests in cases of appeals or disputes and refers to supervisor if resolution not reached. Assumes leadership role in absence of the department management.


Priority Time (%) Task (Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.)

% Provides leadership and guidance to other collectors who perform similar work. Sets priorities and timelines and monitors the work of other collectors. Assumes a leadership role in the absence of department management.

% Trains and assists new or less experienced collectors as requested. Identifies additional training or defines needs for new or continuing training which would benefit staff.

% Acts as primary contact with outside collection agencies. Provides communication between outside collection agencies and other collectors within the department. Reconciles reports submitted by agencies to university student information and billing systems. Makes necessary adjustments to on-line systems.

% Monitors performance of collection agency. Compiles data and prepares reports of collection activity. Identifies and reports problems to supervisor.

% Reviews recommendations of collectors regarding referral of accounts to outside collection agencies. Assists with the "file transfer' placement of accounts to outside agencies after the assignment of the account has been approved.

% Contacts student debtors with delinquent accounts by telephone or in writing and records the results.

% Counsels walk-in student debtors regarding payment of debt and lifting holds on accounts. Negotiates special payment plans or renegotiates existing payment plans when warranted. Monitors accounts to ensure compliance with agreed upon payment schedules.

% Responds to incoming inquiries or requests by telephone or standard or electronic mail from students or other authorized parties regarding student account information.

% Initiates skip tracing efforts on debtors through credit reporting agencies, other university departments, search sites on the internet or through proprietary software.

% Conducts detailed research to investigate origin of debts and account discrepancies. Retrieves dated files, researches records of prior information systems and utilizes knowledge of past procedures to recreate account histories. Assists other collectors with research and reconciliation efforts.

% Contacts other university departments to obtain or provide pertinent information and to adjust accounts or have other action taken.

% Waives late fees and finance charges if justified based on investigation and analysis. Ensures waivers are in compliance with predetermined departmental guidelines.

% Performs research and data analysis for special reports/projects or ongoing tracking as assigned by supervisor or manager.
Emergency response/recovery:    
In the event of an emergency, the employee holding this position is required to "report to duty" in accordance with the university's emergency operations plan and/or the employee's department's emergency response and/or recovery plans. Familiarity with those plans and regular training to implement those plans is required. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts, and mobilize other staff members if needed.


Minimum education Preferred education
High school or equivalent Bachelor's degree
Minimum experiencePreferred experience
3 years 5 years
Minimum field of expertise Preferred field of expertise
Collection or accounts receivable experience in an educational institution, collection agency, financial institution or credit card agency.  
  • Answer telephones
  • Assemble and organize numerical data
  • Balance figures
  • Communicate with others to gather information
  • Compute totals
  • Coordinate work of others
  • Gather and input data
  • Maintain filing systems
  • Prioritize different projects
  • Research information
  • Understand and apply policies and procedures
  • Use computerized spreadsheets
  • Verify calculations
  • Write memorandums for own signature
  • Adding machine/calculator
  • Computer network (university)
  • Computer and peripheral equipment
  • Typewriter
Supervises level
Leads one or more employees performing administrative work


Employee: Date:
Supervisor: Date:

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

The University of Southern California is an Equal Opportunity Employer