USC Human Resources Administration

Job code: 165651Webmaster (School/Department)

Grade: TJ |Overtime eligible: Yes |Date approved: September 12, 2008


Designs and develops and/or maintains a school or department website(s) and/or webpages. Provides specialized technical support, assistance, and advice in the design, development and implementation of webpages and interactive information delivery systems.


Priority Time (%) Task (Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.)

% Analyzes, designs, implements and maintains technical solutions and multimedia content and systems for a school or department website. Communicates and consults with faculty and staff to determine and define website needs and functionality. Reviews and recommends hardware and software needed for website development.

% Coordinates the content and organization of static and dynamic data with faculty, staff and other units, but is typically not responsible for content development.

% Investigates and analyzes various specialized computing options and solutions. Troubleshoots system errors and bugs.

% Maintains and modifies the school or department website including content, graphical and multimedia displays and communications. Gathers feedback for website improvement and enhancement. Tests, maintains and ensures functionality of links. Monitors website for consistency, cross-referencing and compliance with university standards for website content and development.

% Consults with faculty and staff, such as writers, graphic designers, managers and administrators, to design, develop and implement webpages and interactive information delivery systems. Advises personnel and/or departments on the proper production, technical and design technique specific to website development.

% Conducts electronic marketing of services and information. May disseminate information to various web search engines.

% Coordinates the use of and response to website email. Corresponds with senders or refers email to appropriate individuals. Maintains records and develops reports on website email activity.

% Designs website to maximize accessibility, usability and effectiveness. May utilize search engines to maximize user's ability to search site content. May be involved in the selection of web hosting providers and/or the overall design of the web infrastructure.

% Integrates multimedia content with web-based educational software applications, including databases and communication protocols. May coordinate process of integration of multimedia content with project team members responsible for overall application architecture, as needed.

% Participates in the development of policies, procedures and guidelines regarding school or department website development and maintenance.

% Integrates database and application software into website design to increase site effectiveness, as needed. Creates and maintains multi-user databases.

% Develops systems and procedures to track analyze and report on website activity. Researches, gathers, organizes and summarizes data for reports. Analyzes data for trends or conclusions and presents results.

% Networks with professional counterparts inside and outside the university. Participates in professional associations to stay informed of new developments and technologies. Makes recommendations to senior management regarding technology changes based on developments in field and business needs.
Emergency response/recovery:    
In the event of an emergency, the employee holding this position is required to "report to duty" in accordance with the university's emergency operations plan and/or the employee's department's emergency response and/or recovery plans. Familiarity with those plans and regular training to implement those plans is required. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts, and mobilize other staff members if needed.


Minimum education Preferred education
  • Bachelor's degree
  • Combined work experience and education as equivalent
Bachelor's degree
Minimum experiencePreferred experience
2 years 4 years
Minimum field of expertise Preferred field of expertise
Experience in web page design, website management and web graphic design. Knowledge of web programming techniques and protocols. Knowledge of multiple operating systems. Knowledge of university computing environments. Experience with interfacing external applications to information servers. Knowledge and experience with web scripting and programming languages, graphical operating systems, open source technologies as well as online services and secure transactions. Knowledge of database and software.
  • Analysis
  • Assessment/evaluation
  • Conceptualization and design
  • Consulting
  • Organization
  • Planning
  • Problem identification and resolution
  • Project management
  • Teaching/training
  • Communicate with others to gather information
  • Customer service
  • Gather data
  • Prioritize different projects
  • Research information
  • Understand and apply policies and procedures
  • Write in computer code
  • Graphical operating systems
  • Internet standards and protocols
  • Mathematics
  • Online services and secure transactions
  • Search engine optimization
  • Usability engineering
  • Web content management systems
  • Web scripting and programming languages
  • Computer and peripheral equipment
  • Computer network (department or school)
  • Computer network (university)
  • Digital cameras
  • Fax
  • Photocopier
Supervises level
May oversee student and/or temporary workers.
Evening or weekend work may be necessary to meet deadlines or solve specific problems.


Employee: Date:
Supervisor: Date:

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

The University of Southern California is an Equal Opportunity Employer