HR Service Center
USC's new HR Service Center provides prompt, accurate and thorough assistance on all employment-related matters for faculty and staff. The Center is committed to outstanding customer service and will shepherd employees through each question or problem until it is fully resolved.
Monday through Friday, from 8am 6pm, the HR Service Center can be reached at:
Or anytime at:
Meet the HR Service Center team
Margie ChristSenior HR Business Partner | MChrist@hr.usc.edu
In addition to acting as an HR Business Partner helping faculty and staff, Margie orchestrates the HR Service Center team to ensure consistent, accurate, thorough responses, as well as logistics including staffing and resources. She joined USC in 2013 after serving as HR Director of a California community bank, and has served in senior HR roles in a number of other financial services businesses. Margie is a Pasadena resident and is active in the community.
Jocelyn BrambilaHR Business Partner | JBrambila@hr.usc.edu
Before joining USC in 2013, Jocelyn served as an HR Senior Generalist and supervisor in the retail industry. Jocelyn earned a bachelor's degree in business management in HR from CSUN.
Humberto HernandezHR Business Partner | HHernandez@hr.usc.edu
Humberto joined USC in 2013 after 12 years at UCLA where he served in a number of positions including HR Manager. He holds a bachelor's degree in sociology from UCLA, a master's degree in public administration with an emphasis in leadership and management from CSUN, and a certificate in human resources management from UCLA. Humberto is now considering pursuing his doctorate in management and organization from USC.
Karen LevyHR Business Partner | KLevy@hr.usc.edu
Karen joined USC in 2013 after a 13-year career in the financial services industry holding a number of HR positions including Senior HR Generalist and HR Manager. Karen is a member of both Society of Human Resources Management (SHRM) and Professional in Human Resources Association (PIHRA), and holds a current Professional Human Resources (PHR) certification from the Human Resources Certification Institute. She is finishing her bachelor's degree in organizational leadership.
Wendy PoolHR Business Partner | WPool@hr.usc.edu
Wendy joined USC in 2010 as a Recruiter for Auxiliary Services. Prior to that she provided HR support for two major grand opening projects in Las Vegasthe Venetian/Palazzo and Trump Hotel. Wendy loves the Lakers and is an avid boxing fan.
Valerie SneedHR Business Partner | VSneed@hr.usc.edu
Valerie is the USC veteran of the new HR Service Center; a 1984 graduate with more than 25 years of experience, including a 13-year tenure with Benefits Administration and a stint as Business Analyst for the USC Workday implementation. Valerie enjoys using her analytical mind by day at work, and her creative mind by night at home, writing poetry and a blog.