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Faculty, Management and Departmental Consultation
The professional staff of the Center for Work and Family Life are uniquely trained and experienced in providing USC employees with supervisory roles and responsibilities consultation and guidance for a wide range of matters pertaining to human relations. These include:
Facilitating employee referrals to employee assistance
Assistance dealing with troubled employees or challenging co-workers
Consultation and training on substance abuse and mental health problems in the workplace
Conflict management
Coaching for improved management and leadership effectiveness
Critical Incident Response
Addressing departmental change, stress and workgroup dynamics
Group facilitation
Staff Development / IN-Service Education Services
Office Politics Length: 3 hrs.
Too often, people regard office politics as a form of manipulation and choose not to “play the game.” However, understanding the “rules” of the game, recognizing
and dealing with uncivil or disrespectful behavior, and understanding your own interpersonal dynamics can be useful and effective communication tools. This workshop
explores: the nature of office politics and how to survive and thrive; practical suggestions for recognizing and dealing effectively with incivility; and tools and techniques
for navigating challenging workplace situations.
Civility in the Workplace Length: 2 hrs.
Incivility has become a regular occurrence at work and impacts job performance and satisfaction, productivity, and turnover. The basis for civility is demonstration
of respect. Incivility by contrast implies rudeness and disregard for others in a manner that violates norms for respect. This workshop explores the ways in which incivility
manifests in the workplace, offers practical solutions for dealing with workplace incivility, and outlines basic workplace social skills and workplace etiquette
Increasing Your Influence at Work (AKA “Influencing without Authority”) Length: 1 hr.
Everyone wants to have greater influence at work. For those not working in positions of authority, increasing influence on others is especially challenging. In this free,
one-hour workshop, faculty and staff participants will learn constructive methods of persuasion and political skills to improve the expression of their ideas—and others’
response to these. A can’t-miss workshop!
Handling Conflict with Confidence Length: 1 or 2 hrs.
Conflict, anger, and stress take their toll on employees, hurting their sense of well-being, job satisfaction, attendance, and performance. This workshop provides faculty
and staff with valuable tools to handle difficult situations in the workplace with greater confidence and success, leading to reduced stress and a healthier work environment.
Participants will learn ways to get past the fear of confrontation and conflict, and to resolve differences constructively during arguments at work, clashes with strong
personalities, moments of value differences, and contentious meetings.
Working Across Generations Length: 1 or 2 hrs.
This program for faculty and staff highlights differences values and communication styles among members of four different generations at USC (baby boomers, generation
Xers, millenials, etc.) Participants will gain greater perspective of the expectations upheld by various generations, learn to improve communication and manage differences,
and ultimately reduce stress and increase workplace harmony and productivity.
Making Chaos Work:
Getting the most out of disorganized people in the workplace Length: 1 hr.
This new workshop for faculty and staff teaches a unique approach to helping people who struggle with organization to become more productive and functional at work.
Supervisors, co-workers, and the disorganized themselves can tap into hidden strengths and set up the workplace for success!
FOR MANAGERS AND SUPERVISORS
Techniques for Dealing with Troubled Employees Length: 3 hrs.
Managing the performance of employees can be a difficult and time-consuming task, even in ideal, uncomplicated situations. When an employee’s performance is
impaired by personal or emotional problems, the management of job performance can become much more complex. This workshop will assist you to: identify an
employee who may be experiencing personal problems; develop constructive approaches to confront employees with performance difficulties; understand the
responsibilities and limitations of managers and supervisors; and effectively use the university’s employee assistance program and other consultative resources
available to supervisors.
Navigating the Whitewater: Successful Approaches to Managing Change and Transitions Length: 2 hrs.
Successful change requires the engagement and participation of the people involved. Change management provides a framework for managing the people side of change.
Change management can be described as a systematic approach to dealing with change, both from the perspective of an organization and on the individual level.
This workshop will provide insight into the stages of change, resistance to change, the meaning of endings and new beginnings, the role of control as well as the role of
loss-both tangible and intangible, and how attitude, resilience and values impact our ability to successfully manage change.
Supporting Staff, Colleagues and Coworkers in Times of Crisis Length: 1 hr.
Contrary to what many believe, you do not need to be a mental health professional to provide valuable support to other people in the wake of a disaster or other types of
human tragedy. In this session, positive approaches to understanding and supporting others in times of crisis will be discussed, which may have the effect of aiding in
their recovery.
High Performing Work Groups: What’s Their Secret? Length: 90 mins.
Research and experience creates the basis for this interactive session. Consider what elements contribute to high levels of satisfaction and performance in work groups and discuss your own efforts to improve the performance of your units.
Dismissal with Dignity: Communicating and Implementing Reorganizations and Layoffs with Compassion
For additional information or to schedule a consultation, please call the Center for Work and Family Life at (213) 821-0800.
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