Faculty and Staff Counseling and Consultation

The Center for Work and Family Life (CWFL) offers confidential, short-term counseling and consultation to USC faculty, staff, and their dependent family members. Our licensed mental health professionals are experienced in helping individuals, couples and families address a wide range of personal and work-related difficulties. Together, we identify practical solutions and develop a plan to help you achieve your personal, family and career goals.

We are a benefit of your employment at USC and offer brief, solution-focused services to promote greater self-awareness and improved problem-solving ability. We are available to assist with the following concerns:

• emotional distress: anxiety, depression, grief/loss, anger, individual and group counseling
• on-the-job issues: dealing with co-workers, career assessment, problem solving and referrals
• stress: assessment, plan development and follow-up
• marital and family difficulties: communication, parenting, conflict resolution, individual, couple and family counseling
• crisis intervention: domestic violence, trauma, critical incidents, other serious life events, individual and group counseling
• alcohol and drug misuse/abuse: assessment, education, case management, and referral services
• workplace health and wellness: assessment, plan development and follow-up
• basic financial management: assessment, problem solving and referrals

The services we provide are a benefit of your employment at USC and are offered free of charge. Faculty, staff and their dependent family members may be seen for as many as ten sessions in a 12 month period. For issues requiring more open-ended counseling or for specialty services, CWFL counselors will provide you with referrals to mental health professionals in your health plan or community based resources. All information regarding your use of these services is kept strictly confidential.

Offices are located on both the University Park and Health Sciences Campus. Services are available at other USC locations by prior arrangement. Office hours are 8:30 am to 5 pm. For more information, please contact the Center for Work and Family Life at (213)-821-0800. Spanish-speaking counselors available.

How to Contact a Counselor in an Emergency After Hours?
If you are experiencing a true emergency, dial 911 immediately. To speak with the Executive Director after hours, phone the Center at (213) 821-0800, and follow the recorded instructions to dial the pager number of the CWFL Executive Director

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USC Health Benefit Plans

• USC Benefits Office—General Information
  UPC—(213) 740-6027
  HSC—(323) 442-1010

• USC Network Health Plan
  Blue Cross PPO—Behavioral Health and Chemical Dependency Provider under Network
  (800) 418-4509

• Kaiser Permanente
  Addition Medicine at Kaiser Sunset (Can direct you to other addiction medicine locations in SoCal)
  (323) 298-3100

• Pacificare
  Addiction Medicine
  (800) 999-9585

• California Care
  Mental Health/Substance Abuse Information
  (800) 728-9493

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Who Are We? • Work/Life Support at USC
Faculty and Staff Counseling and Consultation
Faculty, Management and Departmental Consultation
Family and Dependent Care • Workplace Health and Wellness
Presentations, Groups and Workshops
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