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You must obtain and activate your USC computer
account before using USC email. Answers to frequently asked questions
about USC email are provided below.
What is my email address?
Your email address is composed as follows: username@usc.edu, e.g.,
ttrojan@usc.edu
The university also assigns a friendly address, usually composed of
your first and last name, e.g., Thomas.Trojan@usc.edu. You can find
both forms of your address in the Account Summary under Options in USC
Webmail.
Your mail server is email.usc.edu. This server is for email only.
I’m sure I’m putting in my correct
username and password, but I’m not able to get into my account.
What should I do?
Remember that your username is not your entire email address, so make
sure you are not including the @usc.edu when asked to login. Also remember
that your password must contain 7 to 8 characters, of which at least
one is upper case, one lower case, and one a number. Make sure the Caps
Lock key is not on. Try another computer if possible. If it still does
not work, call the Technology Support Center at (323) 442-1968.
How do I check my email?
You can access USC email through various programs (Eudora, Outlook,
Netscape, etc.) or you can use USC
WebMail through most web browsers. Online
documentation is available from the USC Information Technology Services
(ITS). Copies of the documentation are also available in the library's
Technology Support Center and computer lab.
Computers are available throughout the library to check your mail.
How long am I allowed to keep email on USC's email server?
ITS will retain electronic mail and attachments on
its central servers for 1 year AFTER the emails have been
received or sent. Faculty and staff who wish to retain email beyond
1 year on ITS's central servers may be eligible for an USC
Email Archive Folder. Students are not eligible for this folder.
You may also backup
your messages to your personal machines or to another form of media.
What if I already use a different e-mail address?
If you already have an email account with another Internet Service
Provider, we recommend that you forward
your mail from your USC account. Important messages may be sent
to your USC address from
the university, ITS, the Norris Library, and
others.
I have questions about spam, how do I get help?
The university uses Cisco’s Ironport for filtering out spam, but if you are still receiving spam, you can report it to ITS. If you know that you should have received something that might have been tagged as spam, then you can also report that problem to ITS. See more details about spam at the ITS web site.
ITS Key Topics
page is also an excellent resource for information on computing, networking
and data storage at USC.
For additional help, contact the library's Technology Support Center at
(323) 442-1968 or hscaccts@usc.edu.
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