University of Southern California

Instant Messaging

When is IM service available?

Monday – Friday 9:00 a.m. – 5:00 p.m.

What is the library’s screen name?

AIM and Yahoo! Messenger

NorrisMedicalLib

MSN Messenger

NorrisMedicalLib@hotmail.com

Google

norrislib@gmail.com

Do I need any special software?

If you already chat with AIM, Yahoo! Messenger, MSN Messenger, or Google you can use your usual chat software. If you are unable to install software on your computer, there are a couple of web-based options. Meebo.com and AIM Express both allow you to log into your instant messaging account via a web browser. AIM works only with AIM accounts, Meebo.com supports AIM, Yahoo, and MSN.

With whom will I chat?

Your IM session connects you with the librarian at the Reference Desk. Because the librarian may also be helping patrons in person and on the phone, you may have to wait a couple of minutes for a response. Questions are answered in the order they are received.

Revised 8/14/09

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©2009  Norris Medical Library   2003 Zonal Ave,   Los Angeles, CA 90089-9130    (323) 442-1116   medlib@usc.edu