Overview of Services for Faculty

USC's Information Technology Services (ITS) provides a variety of services to support faculty in their teaching, research, and other professional activities.

For help with network connectivity and software, contact the consultants at the ITS Customer Support Center by emailing consult@usc.edu or calling 213-740-5555. Walk-in support is available in Leavey Library’s Information Commons, on the lower level. Visit the Customer Support Center page for additional information.

Some USC schools and departments maintain their own IT help desk. For information about the IT help provided by these schools and departments, visit the Local IT Support page.

Computing Accounts

USC Account Activation
In order to activate your USC email account, visit the Account Activation page.

Username and Password
ITS assigns all users a unique username based on their name. It is important that you create a secure password for your USC account. Please see the Security Overview page for information on creating a secure, or strong, password.

To protect your computing account and the university computer system, ITS recommends that you visit the Password Change page to change your password every six months.

Network Connections, Email, and Related Resources

Network Connections
For information about the different ways of connecting to the USC network, visit www.usc.edu/connect.

For information about registering your personal computer or mobile device for use on the USC network, go to the Computer Registration Overview page or the Mobile Overview page.

Email
USC faculty receive 2 gigabytes of email storage. For information about email accounts and the email programs supported by the CSC, visit the Email Overview page.

USC Email Retention Policy
All email that is older than one year will be deleted automatically and permanently from USC's email servers. For instructions on how to archive your email on your personal computer, please visit Saving Email to Local Folders. If you would like to speak to an ITS staff member about moving and managing your email, please email consult@usc.edu or call 213-740-5555.

Free Antivirus, Firewall, and Other Software
To download free antivirus and firewall software for home or office use, visit the Software Download page. Other software is available as well. (A valid USC login is required.)

Personal Web Pages
USC faculty receive storage space on a USC server and the option to create and publish a personal page on the web. For more information, go to www.usc.edu/its/web or call 213-740-5555.

MyUSC
MyUSC, the university's portal, is available at http://my.usc.edu. It provides centralized access to various online accounts, such as Blackboard, and other resources, such as university and departmental announcements, national news, and other services. MyUSC is part of the university's single sign-on system, which means that you may log in using your USC user name and password.

Computing Documentation, Announcements, and Alerts
For information about network and systems downtimes and scheduled maintenance, see the ITS home page. The ITS website also contains documentation on connecting to the USC network and using supported software programs.

Adventures in Technology Program
The Adventures in Technology program is a series of free, computing workshops on topics that range from computer security to publishing personal web pages. For current offerings and registration information, go to the Adventures in Technology page.

Technology-Enhanced Learning (TEL) Resources

The Center for Scholarly Technology (CST)
The CST supports faculty in their efforts to integrate technology into the teaching and learning processes. The CST offers workshops and provides other resources to promote and assess student learning, both in on-campus settings and distance education. For more information, contact the CST at 213-821-3049, or visit the Technology-Enhanced Learning website.

Blackboard
For information about and access to Blackboard, USC’s online learning management system, visit www.usc.edu/blackboard. Blackboard allows faculty to deliver course materials, such as syllabi, handouts, and quizzes, to students; it also provides grade management tools and other functionality.

Multimedia Classrooms and Equipment
For information about multimedia classrooms and A/V equipment, call 213-821-6601 or visit the Multimedia Services page.

Please note: Reservations for general-use multimedia classrooms and auditoria involve a two-step process: one to reserve the classroom and one to reserve the AV equipment.

Computer Centers and Labs
For information about USC computer centers and instructional labs, or to reserve a lab, go to the USC Computer Centers page.

High-Performance and Grid Computing Resources

For information about USC's high-performance computing and grid computing resources, visit the Center for High-Performance Computing and Communications (HPCC) website.

Last updated: Friday, October 16, 2009, 09:30AM PDT