Overview of Services for Staff

USC's Information Technology Services provides a variety of services to support staff in their professional activities.

For help with network connectivity and software, contact the consultants at the ITS Customer Support Center by emailing consult@usc.edu or calling 213-740-5555. Walk-in support is available in Leavey Library’s Information Commons, on the lower level. Visit the Customer Support Center page for additional information.

Some USC schools and departments maintain their own IT help desk. For information about the IT help provided by these schools and departments, visit the Local IT Support page.

Computing Accounts

USC Account Activation
In order to activate your USC email account, visit the Account Activation page.

Username and Password
ITS assigns all users a unique username based on their name. It is important that you create a secure password for your USC account. Please see the Security Overview page for information on creating a secure, or strong, password.

To protect your computing account and the university computer system, ITS recommends that you visit the Password Change page to change your password every six months.

Network Connections, Email, and Related Resources

Network Connections
For information about the different ways of connecting to the USC network, visit www.usc.edu/connect.

For information about registering your personal computer or mobile device for use on the USC network, go to the Computer Registration Overview page or the Mobile Overview page.

Email
USC staff members receive 2 gigabytes of email storage. For information about email accounts and the email clients, or programs, supported by the CSC, visit the Email Overview page.

USC Email Retention Policy
All email that is older than one year will be deleted automatically and permanently from USC's email servers. For instructions on how to archive your email on your personal computer, please visit Saving Email to Local Folders. If you would like to speak to an ITS staff member about moving and managing your email, please email consult@usc.edu or call 213-740-5555.

Free Antivirus, Firewall, and Other Software
To download free antivirus, firewall, and other software for home or office use, visit the Software Download page.(A valid USC login is required.)

Personal Web Pages
USC staff members receive storage space on a USC server and the option to create and publish a personal page on the web. For more information, go to www.usc.edu/its/web or call 213-740-5555.

MyUSC
For access to the university's portal, visit http://my.usc.edu. MyUSC provides centralized access to various online resources, such as Blackboard, university and departmental announcements, national news, and other services.

Computer Centers and Labs
For information about USC computer centers and instructional labs, or to reserve a lab, go to the USC Computer Centers page.

Getting Help

Computing Documentation, Announcements, and Alerts
For information about network and systems downtimes and scheduled maintenance, see the ITS home page. The ITS website also contains documentation on connecting to the USC network and using supported software programs.

Adventures in Technology Program
The Adventures in Technology program is a series of free, computing workshops on topics that range from computer security to publishing personal web pages. For current offerings and registration information, go to the Adventures in Technology page.

Last updated: Friday, October 16, 2009, 09:30AM PDT