University of Southern California

• Getting Help

  User Guides

  • Faculty
  • Staff
  • Students
  • Copyright Compliance

  Customer Support Center

  Contact 213-740-5555
  or consult@usc.edu.
  
  Customer Support Center Website

  • ITS Customer Feedback

  Walk-In Support

  Leavey Library Lower Commons
  Monday - Friday: 9:00 a.m. - 5:00 p.m.
  Saturday - Sunday: Closed

  Appointments are highly recommended.
  

  ResNet Problems

  • Contact Housing at 213-740-4646.
  • ResNet Support

  Computing Centers

  • Location and Hours
  • Map of the Computing Centers

  Application and OS Support

  • Supported Application List
  • Support Level Definitions

  Local IT Support

  • For Schools and Departments

  Billing Questions

  • Contact Form
• Your USC Account

  Your USC Account

  • Account Overview
  • First Login
  • Password Change
  • Frequently Asked Questions

  Other Accounts

  • Research and Computing Accounts
  • Student Organization Accounts
  • Departmental and Staff Organizational Accounts
  • CWIS Accounts (Web Hosting)

  Personal Web Pages

  • Web Publishing at USC
  • Students
  • Faculty and Staff

  Related Topics

  • Google Apps at USC Support
  • Email Overview
  • Copyright Compliance
  • Departmental Authorized Signers
• Network Connectivity

  Getting Connected

  • Connecting to USC Wireless
  • Connecting to ResNet
  • Connecting to USCNet
  • VPN (For Offsite Access to USC Network)

  Computer Registration

  • Overview
  • Computers Registered to your Account (Login Required)

  USC Wireless

  • Overview
  • Wireless Locations and Maps
  • Wireless Support
  • Registering for USC Wireless (Login Required)
  • Frequently Asked Questions

  USCNet (For Faculty and Staff)

  • Overview
  • Registering for USCNet (Login Required)
  • Frequently Asked Questions

  ResNet (For Students)

  • Overview
  • Registering for ResNet (Login Required)
  • Connecting to ResNet HSC
  • Frequently Asked Questions

  Network Tools

  • Network Jack Status (Login Required)
  • Network Speed Test
• Email &
  Google Apps

  Email

  • Overview
  • Help
  • Retention Policy (PDF)
  • Email on Mobile Devices

  USC Web Mail

  • Overview
  • Login
  • Basic Functions
  • Advanced Functions
  • Setting a Vacation Message
  • Email Forwarding
  • USC Web Mail Address Book
  • Email Filters
  • Frequently Asked Questions

  Google Apps at USC

  • Overview
  • Sign-up
  • Login
  • Google How-Tos
  • Configuring Google Apps Email
  • Password and Privacy Information
  • Mobile Devices
  • Frequently Asked Questions
• Security

  Maintaining a Secure Computer

  • Security Overview
  • Windows
  • Mac OS X
  • About Your USC Password

  Viruses & Spyware

  • About Viruses and Worms
  • Removing a Virus
  • Frequently Asked Questions about Viruses
  • About Spyware

  Copyright Compliance

  • Copyright Compliance
  • DMCA Policy
  • P2P Awareness Program

  Phishing

  • Overview
  • Frequently Asked Questions

  Firewalls

  • Overview
  • Frequently Asked Questions

  USC-Supported Security Software

  • Sophos Endpoint Security
  • Symantec and Norton Antivirus (Support Ending July 29)
  • Antispam (Ironport)

  Related Topics

  • Blocked Hosts
  • Secure Shell (SSH)
  • Secure File Transfer Protocol (SFTP)
• Software

  Getting Software

  • Free Software (Login Required)
  • Purchase Software from ITS
  • Software Available at the USC Bookstores
  • Software Installed in ITS Computing Centers
  • USC-Provided Security Software

  Documentation for Software

  • AutoCAD
  • Calendar (Oracle)
  • Email Software
  • Mathematica
  • MATLAB
  • Microsoft Office
  • Network Printing
  • Programming

   

  • Qualtrics
  • Security Software
  • Secure File Transfer Protocol (SFTP)
  • Secure Shell (SSH)
  • Statistics Computing at USC
  • UNIX
  • Virtual Private Network (VPN)

  Training and Tutorials

  Lynda.com is an online training provider offering over 900 video-based courses on a broad range of computing topics.

  Free access to lynda.com is available to all current USC faculty, students, and staff.

  • Lynda.com Overview
  • Log in to Lynda.com
• Academic
  & Business Services

  Technology-Enhanced Learning

  • About TEL
  • Center for Scholarly Technology
  • Learning Environments
  • Web Design and Development
  • Blackboard

  Networking Services

  • Ethernet Port Installation
  • Network Jack Activation
  • Intra-Building Network Support
  • Network Engineering & Project Management
  • Network Request & Billing (Login Required)
  • Outlet Installation
  • Private TCP/IP Networks
  • Technology Connection Charge (TCC)

  Research Computing

  • High-Performance Computing and Communications (HPCC)
  • USC Grid

  Enterprise Information Systems

  • About EIS
  • Contact EIS
  • Supported Services

  Web Publishing

  • Personal Web Pages (Faculty & Staff)
  • Personal Web Pages (Student)
  • Domains & Virtual Hosts
  • Web Hosting
  • Webcasting
  • Web Design and Development

  Telephone & Videoconferencing Services

  • Overview
  • AT&T Phone Conferencing
  • AT&T Toll-Free Telephone Service
  • Audio and Video Teleconferencing
  • Cellular Plans for Staff and Faculty
  • ITS Phone Conferencing
  • Telephone and Network Service Requests (Login Required)
  • Telephone Sets Documentation
  • Telephone Set Maintenance
  • Telephone Set Requirements and Prices
  • Voicemail Documentation

  Statistics

  • Software Packages
  • Consulting

  Departmental & Account Services

  • Services for Authorized Signers
  • Active Directory Request
  • Global Directory Services

  Servers and Storage

  • Colocation
  • ITS Backup Services
  • Unix Server / Workstation Support

  Software

  • Sun Solaris Packages
  • Software Request Form (Instructional Labs / General Use Rooms)
• About ITS
  Office of the CIO

  • Overview of ITS
  • Enterprise Information Systems
  • High-Performance Computing and Communications
  • Information Security
  • Information Technology
  • Technology-Enhanced Learning
  • USC Shoah Foundation Institute's Technical Operations

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