ITS Backup Services Overview (for Servers)

Information Technology Services offers backup services to USC schools, departments, and other units that need to back up server data. ITS provides two options for backup services: managed and unmanaged.

For pricing information, visit the Pricing page.

Backup Service Features (Managed and Unmanaged)

• Automatically and transparently moves files between fast storage on disk and slower storage within a robotic tape library
• Monitored 24 hours a day, 7 days a week, year round by the ITS Network Operations Center
• Covered under a service level agreement

Managed Backup (Symantec NetBackup)

ITS will provide your department with Symantec NetBackup software that you will need to install on your departmental servers (or workstations) in order to back up server data. ITS will set up an ongoing automated, scheduled backup service for your department based on your needs. This service is available for both Windows and Apple servers.

Unmanaged Backup

ITS provides departments with a location and allocates storage space to back up server data for Solaris, Linux, or other UNIX-based servers. To connect, departments will need to use the Network File System (NFS) protocol. The unmanaged backup service is for UNIX-based operating systems. This service requires you to back up your own data.

Getting Help

The server backup FAQ page and other supporting documentation are available from the right-side navagation bar.

For problems or questions related to the use of this service, please contact the Customer Support Center at 213-740-5555 or email consult@usc.edu.

Licensing questions can be directed to its-software@usc.edu.