Customer Support Center

The ITS Customer Support Center provides support to the USC community for connecting to the USC Network and using supported applications. According to its statistics, the CSC, on average, answers calls on the first ring and resolves most issues in less than five minutes.

For desktop support, individuals should consult the list of local IT contacts.

Walk-in Support
Leavey Library Lower Commons
Appointments are highly recommended.
Monday - Friday: 9:00 a.m. - 5:00 p.m.
Saturday - Sunday: Closed

Telephone Support 213-740-5555

Email Support
consult@usc.edu

Fall & Spring Hours
Monday - Thursday: 8:30 a.m. - 7:00 p.m.
Friday: 8:30 a.m. - 5:00 p.m.
Saturday - Sunday: 1:00 p.m. - 5:00 p.m.

Summer Hours
Monday - Friday: 8:30 a.m. - 5:00 p.m.

The Customer Support Center is closed on university holidays. The Network Operations Center (NOC) is staffed 24 hours per day, 7 days per week. They can be reached at 213-740-5555. Please contact them for network outages or other urgent problems that occur outside of the CSC's business hours.

ITS Support
Support Level Definitions
Supported Applications List
Desktop Support
Customer Support Center Feedback

Related Links
Public Computing Centers
Contact Us