SAS Technical Support has just announced the release of SAS Tracks, a new application to help you check the current status of submitted problems or questions. This online tool enables you to view the activity of your technical support tracks, send updates and verify the status of all tracks opened since April 1, 2005.

Once you've opened a SAS Technical Support track, you'll be able to review any e-mail you send to or receive from Technical Support, including attachments. To check out the features of this online tool now, log in to SAS Tracks. OR read on about even more exciting ways to stay on track.

To view tracks associated with your open request, you must create or update your personal SAS Web Profile. Why, you ask? For one thing, SAS Tracks uses the e-mail address in your SAS Web Profile information to track your requests. When you update a track, SAS Tracks automatically associates the entry with your profile, and makes sure that you'll be able to view additional entries and responses each time you return to the application.

But there are other good reasons to make sure you have an updated personal SAS Web Profile. Your SAS Web Profile enables you to:

• Subscribe to the award-winning sascom magazine and a wide variety of SAS e-newsletters
• Stay informed about SAS publications, training and other events
• Access SAS white papers and Webcasts
• Save time when logging in since your profile will pre-fill other forms in sas.com

We hope SAS Tracks will enhance your overall technical support experience. Meanwhile, you can enjoy all the benefits that come from updating your SAS Web Profile and staying up to date on SAS product news and learning events.

(end of 12 July 2005 eMail)

SAS Tracks can be accessed at:

support.sas.com/techsup/trackintro.html