Make a Reservation

Please note that most general-use multimedia classrooms contain video surveillance cameras for your protection.

Reservation Process

Reservations for general-use multimedia classrooms and auditoria involve a two-step process: one to reserve the classroom and one to reserve the AV equipment.

1. If a room has not already been reserved for your class, a reservation must first be submitted to the university through your academic scheduling coordinator. The coordinator will then request the room through the normal scheduling process. For questions, please call Classroom Scheduling (Ext: 04612).
2. After the room has been reserved, please submit a multimedia reservation request through the ITS website for the necessary AV equipment:
   • Use this form to reserve equipment for classes.
     (Classes must be listed in the university's official Schedule of Classes.)
   • Use this form to reserve equipment for special events.
     (Special events include one-time occurrences that take place outside of the scheduled class period, such as guest lectures or films; these events are not listed in the university's Schedule of Classes.)

Request Requirements for Faculty

A signed Service Level Agreement (SLA) is required prior to the use of any ITS Multimedia services, support, or equipment. Please check with your school or department to confirm that you have a signed and approved SLA on file. For more information about SLA forms, please visit the Service Agreement Forms page.

• Requests should be made no later than 48 hours prior to required use of the equipment. Walk-in or phone request for equipment cannot be accommodated.
• Multimedia reservations are handled during our normal weekday office hours. Evenings and weekends require a minimum of 48 hours' notice as staffing must be specially arranged. No evening walk-in or last minute requests will be accommodated.
• Requests for multimedia support and service outside of normal hours for access, delivery, and pickup of equipment must be preapproved and are subject to our current hourly support charge of $80/hour with a 1-hour minimum. This does NOT include a dedicated technician. An account number to charge for an out-of-normal hours request must be provided at the time the request is made.
• Requests for equipment reservations that fall short of the 48-hour lead time will be processed on a first-come, first-serve basis. These requests are subject to equipment availability, the setup time to accommodate the request, and the availability of the ITS Multimedia Support Staff.

ITS will respond with an email confirmation or denial of services within 48 hours of requests received.

Request Requirements for Student Organizations

• Requests for multimedia equipment and support for special events need to be placed through the Scheduling Office online by visiting the Scheduling page or calling 213-740-7749.
• You will need to submit a Special Events form (available from the special events link under Reservation Process at the top of the page) at least 5 business days before the start date of the special event.

You will be notified about staff and equipment availability by email within two business days, once the form has been received by ITS Multimedia. Cancellations and change requests must be made in writing (email is OK) no less than two days prior to special event.

Request Requirements for Alumni and Other Groups

• Requests for multimedia equipment and support for special events need to be placed through the Office of Continuing Education and Summer Programs by sending an email to hochrist@marshall.usc.edu or calling 213-740-8748.
• You will need to submit a Multimedia Service Level Agreement form, available from the Service Agreement Forms page. You will also need to submit a Special Events form, available from the special events link under Reservation Process at the top of the page. Please submit both forms at least 10 business days before the start date of the special event.

You will be notified about staff and equipment availability by email within five business days, once forms have been received by ITS Multimedia. Cancellations and change requests must be made in writing (email is OK) no less than five days prior to special event.

Requests for Additional Equipment

Separate requests for any additional equipment are serviced solely on the availability of inventory and support staff. If you experience problems completing your web request, please call the multimedia help desk at 213-821-6601 for assistance.

Feedback

If you have an idea for improvement that you would like to share with us, please let us know by contacting our staff or submitting your comments online.

Last updated: Wednesday, November 11, 2009, 15:02PM PST