Moving to Office 365

The university has identified Microsoft's cloud-based Office 365 product as the replacement for the university's central email system for faculty and staff. Most USC employees with email accounts on the central email system will be scheduled to move to Office 365 on a departmental basis over the course of the 2013 calendar year. ITS will coordinate these moves with each academic unit and department. We anticipate that the roll out of Office 365 will be completed in 2014.

What Happens Before My Email Account is Moved?

You will receive an email that lets you know when your account is scheduled to be moved. The email will contain general information about your new Office 365 account, as well as information that may be specific to your school or department.

Changing Your USC Password

In order to ensure that you will be able to access your new Office 365 account, you will first need to change your USC password at mypassword.usc.edu.

What Happens After My Email Account is Moved?

On the scheduled day, your Office 365 account will be activated and ITS will begin migrating the contents of your old email account into your new Office 365 account. Depending on the volume of email in your old email account, this migration could take from several hours to a day or more.

Once your Office 365 account has been activated, all incoming email will be delivered only to your Office 365 account, and you will be able to use your new account to send and receive email right away. To access your Office 365 account, you will need to follow the steps in the Accessing Your Office 365 Account section below.

Accessing Your Office 365 Account

You can access your Office 365 account in three ways: through the Outlook Web App (OWA), through an email client such as Outlook, or through a mobile device.

Accessing Office 365 via the Outlook Web App (OWA)

For information on accessing Office 365 using the Outlook Web App (OWA), see the Using Outlook Web App for Office 365 page.

For more information on using OWA, see the Microsoft links below.

• Getting Started with OWA
• OWA basic commands
• Setting email forwarding using OWA
• Setting a vacation message or automatic reply using OWA
• Creating email filters (inbox rules) using OWA
• Using the Office 365 Calendar in OWA

Accessing Office 365 via Email Clients

To access all the features of Office 365, you will need to use an email client that supports Exchange accounts. ITS-supported clients that support Exchange accounts include all versions of Outlook and Apple Mail.

Configuring Your Account

The links below explain how to configure an ITS-supported email client to access your Office 365 account. Please confirm that your Office 365 account has been activated by logging into www.usc.edu/office365 before configuring any desktop email clients that you may be using.

• Outlook 2007
• Outlook 2010
• Outlook 2011 for Mac
• Apple Mail

For additional information on configuring email clients to access Office 365, see the Configuring Your Email Client for Office 365 page.

Accessing Office 365 via Mobile Devices

For information on configuring mobile devices to access your Office 365 account, see the Configuring Your Mobile Device for Office 365 page.

Getting Help

If you need assistance accessing or setting up your Office 365 account, please contact your school or department's local IT support. For additional assistance, contact the ITS Customer Support Center at 213-740-5555 or send an email to consult@usc.edu.