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Symantec Endpoint Protection, Version 11 (Windows)

Symantec Endpoint Protection is designed to detect, remove, and prevent the spread of viruses, spyware, and other security risks. This page will show you how to install and update Symantec Endpoint Protection on a Windows XP (32 or 64-bit) or Windows Vista (32 or 64-bit) system.

Important Information about Versions

You must use the current version of the Symantec antivirus (AV) program in order to be protected from viruses, worms, and other malware.

Note: If you are not sure which version you are have, go to your Start menu, click All Programs and then click Symantec Endpoint Protection. Click Symantec Endpoint Protection again. The Symantec Endpoint Protection Status Window will appear. Click the Help and Support button and then click About. You will find your version above the copyright date.

If you do not have version 11, go to the ITS Software Download page to download a free copy of Symantec Endpoint Protection version 11. (A valid USC login is required.)

ITS provides two different options for Symantec Endpoint Protection: 1) antivirus only and 2) antivirus plus firewall. If you are already running the Windows Firewall, select the antivirus-only version, or client. The antivirus-plus-firewall client is better suited for advanced users who may want to block specific traffic from their computer.

Installation (for both clients)

  1. After downloading the Symantec Endpoint 11 client installation file, double-click the file (SEP11-MR3-AV-x86.exe for AV Only users, or SEP11-MR3-Full-x86.exe for firewall client users) to begin the installation process.

    Note: The installer will automatically uninstall Symantec Antivirus 10 if it is detected. You should uninstall other antivirus software before you begin the installation process.

  2. A Symantec Endpoint Protection dialog box will display and begin the installation process.

    3. installing_sep.png

  3. During the installation process, Liveupdate will search for any available updates for Symantec Enpoint Protection 11.

    4. sep_liveupdateexpress.png

  4. You will be prompted to restart the computer once the installation is complete.

    5. sep_restart.PNG

  5. Once the installation is complete, the Symantec Endpoint Protection Icon will appear on the taskbar. Double-click this icon. The SAV CE window should display the version number 10.1.6.0000.

Updating Virus Definitions Using LiveUpdate

Both clients run virus definition updates automatically. Symantec Endpoint Protection also allows you to manually check for virus definitions and program updates at any time.

  1. Double-click the Symantec Endpoint Protection icon in the taskbar or select Symantec Endpoint Protection from the Program menu.

    2. sep_avmainscreen.PNG

  2. The Status window will appear. Click Live Update to retrieve the latest definitions.
  3. Symantec LiveUpdate Express will proceed to update the virus definitions. The LiveUpdate Express window will close automatically when it has finished updating.

    4. sep_liveupdateexpress.png

Updating Virus Definitions Manually

Although LiveUpdate can be used to download the latest virus definitions, the latest virus definitions can also be downloaded from the Download Virus Definitions page. The following provides instructions on how to update your virus definitions from Symantec's website.

  1. Go to the Download Virus Definitions page. Click the Symantec Endpoint Protection link.

  2. For 32-bit systems, click the first file that is available for download. For 64-bit system, scroll down to the 64-bit section on the page and click the the first file available for download in that section. The file will end in an .exe extension. Save the file to a location on the hard drive.

  3. Double-click the downloaded file.

  4. You will be prompted to update your virus definitions. Click Yes. Symantec will proceed to update your virus definitions.

  5. You will be notified when the update is completed. Click OK.

Getting Help

To get help with Symantec AntiVirus, click the Help menu in your antivirus program and select an appropriate menu item.

For other questions, please contact the Customer Support Center at 213-740-5555 or email consult@usc.edu.



Last updated: Monday, October 19, 2009, 11:42AM PDT