Information Technology Services - Computing, Networking and Storage

Please fill out all the fields in the form below as completely as possible. The information you submit will be sent to ITS's DSL Team. The DSL Team will respond to any service issues that you report for your DSL Line per the guidlines found on our DSL Support Page. Service problems can also be reported via phone to the Customer Support Center at 213-740-5555.


User and Contact Information


User Name:
Contact Name:
Email address:
Phone Number:


Service Information


Covad Order Number:
Covad Circuit Number:
Date Problem Started:
Problem Type:


If "Other," Please Describe:

Were the cables coming to and from the DSL equipment checked?
Was the DSL equipment restarted?
Are the computer network settings correct?
Have any phone company technicians been to the location/area recently?


What is the color and activity of each of the lights on the DSL equipment?


When would someone be available for testing or a technician visit?


Additional Information: