Telephone and Network Services
Welcome to the ITS Telephone and Network Services Website. This page will answer key questions and help you to locate necessary forms. Completed forms may be delivered to the Communications Services Group (CSG), CAL 319, MC 2812, or faxed to 213-740-7254. Communications Service Request and Telephone Set Maintenance forms may also be submitted online, using the links below.
For assistance or questions, please call 213-740-3814.
Overview of Telephone and Network Services
The Technology Connection Charge, or TCC, covers the cost of basic telephone and data network services for USC schools and departments.
Basic telephone services include dial tone, voicemail, 5-digit (extension) dialing, and local and long-distance calls within the U.S. The TCC also provides troubleshooting to the phone jack and maintenance of inside wiring. Units may choose the ITS telephone maintenance plan for their digital telephone sets or may maintain their own telephone sets. Units may also choose whether to purchase new digital telephone sets from ITS or from a third-party vendor.
Basic data services include wired, wireless, and dialup access. The TCC provides data network maintenance up to the building. Units may choose to have ITS support their internal (intra-building) data network for an additional 12% of their total TCC.
Information about enhanced services and fees, such as phone jack and data port installation, can be found on the ITS pricing site.
Communications Services Forms
Communications Service Request (CSR) Form
The Communication Service Request (CSR) form is used for installing, moving, or disconnecting telephone or data service. Please use the Details section of the CSR to order calling cards, cellular telephones, pagers, and point-to-point circuits.
You may submit your request through the online CSR or use the downloadable Word version of the CSR.
Voice Mail Service Request Form
The Voice Mail Service Request form is used to add, delete, and change voice mail options on an existing phone line. If you are requesting voice mail for a new telephone number, you should complete both the CSR form and the Voice Mail Service Request form.
Voice Mail Service Request Form (downloadable Word document)
Long-Distance Caller Identification Form
The Long-Distance Caller Identification Number (CID) allows you to make long-distance phone calls from university telephones that have a restricted calling range, such as phones in reception areas or hallways. Use the form below to create, change, or delete a CID account.
Long-Distance Caller Number Form (downloadable Word document)
Telephone Set Maintenance Form
The ITS telephone maintenance plan is available to individual faculty and staff members, as well as to entire departments or schools.
You may submit your request with the online Telephone Set Maintenance form or use the downloadable Word version of the Telephone Set Maintenance form.
For more information, see our Procedures for Requesting Service page or call 213-740-3814.
Account Change Form
Use the Account Change form to change the account number that is used for billing or to reactivate an account that has been frozen.
Account Change Form (downloadable Word document)
Repair Requests
To report a problem with voice or data services, or with any other service provided, please call the Help Desk at 213-740-4357.
For more information, visit our Reporting a Problem page.
Network Data Billing
If you are an authorized signer for your department, you may use the link below to view the data connections charged to your account.
Online Web-Based Network Data Billing (NWDB)
General Information
On-Campus Dialing Instructions
Facility-Restriction-Level (FRL) Calling Capabilities
Glossary of Telecommunications Terms
Contact Us
We welcome your comments and questions regarding our services. To contact us, please email comm-info@usc.edu or call 213-740-3814.
Last updated: Wednesday, August 06, 2008, 15:30PM PDT