Telephone and Data Network Services Overview

This section provides information about the telephone and data network services provided by ITS.

ITS provides USC schools and departments with basic telephone and data network services for a Technology Connection Charge (TCC). Schools and departments can also choose enhanced telephone or data network services for an additional fee.

Telephone Services

The basic telephone services included in the TCC are dial tone, voicemail, and 5-digit (extension) dialing; local and long-distance calling within the U.S.; troubleshooting for issues related to phone jacks; and maintenance of your building's interior telephone wiring.

Schools and departments may choose to maintain their own telephone sets or select the ITS telephone maintenance plan for an additional fee.

Schools and departments may choose to purchase new digital telephone sets from ITS or from a third-party vendor.

Data Network Services

Data network services included in the TCC are wired and wireless network access. The TCC provides maintenance for the data network up to, but not inside, each building.

Schools and departments may choose to have ITS support their internal (intra-building) data network for an additional 12% of their total TCC. For more information, see the Intra-Building Network Support page.

Introducing TMIS

In summer 2013, ITS will replace the Telecommunications Management System (TMS) with the new Technology Management Information System (TMIS) to integrate and streamline the ordering of voice and data services at USC. For additional information on TMIS, see www.usc.edu/its/telecom/tmis.html

Getting Help

For more information about the TCC, go to the TCC Overview page.

For information about enhanced services and fees not included in the TCC, such as phone jack and data port installation, long distance fees, and videoconferencing services, see the ITS pricing site.

For additional information, please contact the ITS Communications Services Group (CSG) by sending an email to clarify-dispatch@usc.edu or calling 213-740-3814.

If you are an authorized signer for your school or department, you may use the online Network Request and Billing System to view the telephone services and data connections charged to your account.