ITS Web Services: Web design and consulting for the USC community

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Our Collaborative, User-Centered Process

Effective web design is driven by a deep understanding of both the organization and its target audiences. Web Services works with you to analyze your organization’s needs and the needs of your audience to ensure that your website will meet those needs. Our process is divided into five, distinct phases:

Web Services charges $110 per hour for it's web design, consulting and programming services.

Why Use Web Services?

Our expertise includes interactive media, community and user engagement, content publishing, and content aggregation. Our portfolio of completed projects includes the primary USC homepage and website as well as websites for many schools and units with a diverse range of audiences and business needs.

Web Services offers USC customers advantages that outside web firms are unable to match. Our software runs on the central web hosting infrastructure housed in USC's new, state-of-the-art data center. We provide customers with the complete technical infrastructure needed to develop and publish websites at USC, including systems capable of exchanging data with other USC websites and applications, such as the University Public Relations news database and the University Public Relations events calendar. We create newsfeeds that can be imported into USC's portal and other websites, or picked up by individual users.

As a USC group, we can assure you that you will have continuity of support in the years to come. We will help you take advantage of USC's web infrastructure and capabilities as they evolve over time and will be here for you when you need us.

Staff

• Candace Borland

  Candace Borland is the director of ITS Web Services. She has over 20 years of experience managing information technology groups and projects. Her past 12 years have been focused on projects that create new web sites, web communities, and web infrastructure to enable these. In 2001 Candace joined USC with the assignment to rebuild USC's web services department and central website and then to help departments across USC optimize their use of the Web.

  Candace has a particular interest in the use of websites and web applications to build online communities. Her web experience began in 1995 as the founding manager of ArtsEdNet, the Getty Trust’s successful early effort to use the web to create an online educational community to support K-12 arts teachers. She also has experience in Internet startups, having served as the vice president of research and development at an online education dotcom.

  Candace earned her B.A. at Rice University and her Ph.D. at the University of Texas at Austin in educational psychology, with a specialization in applied statistics and research design.

• Ellen Castillo

  Administrative Services Coordinator

• Archie Cayanan

  Archie Cayanan is a senior designer for Web Services. For five years he has advanced the practice of user-centered design at USC and led the design of many large websites, including the USC Thornton School of Music, USC School of Policy Planning and Development, and USC School of Pharmacy. He also completed the design of the new USC search powered by Google.

  Prior to joining Web Services, Archie worked as a senior designer and creative director at various companies in Southern California. He received his bachelor’s degree in art from California State Polytechnic, Pomona.

• Samantha Chilton

  Samantha Chilton is director of design and development for Web Services and leads the group’s team of designers and developers. Since 2001, she has managed the group’s website projects to ensure that they are successfully completed—on time and within budget. Samantha is also the information architect for the group, specializing in organizing information in ways that result in meaningful user experiences.

  Before joining Web Services, Samantha worked as a program manager at the Getty Education Institute, working on one of the Getty’s first websites, ArtsEdNet, an online community for art educators.

  Samantha holds a B.A. from Leicester University, England and an M.A. in Educational Technology from Pepperdine University. She is a member of the Information Architecture Institute.

• Robert Doiel

  Robert Doiel is a software engineer for Web Services and focuses on web application architecture and implementation. Robert has been at USC for 16 years, writing applications in diverse languages, implementing database architectures, and expanding software development methods and practices for various departments.

  Robert’s work emphasizes front- and back-end integration through web service architectures and design patterns. He developed an open application programming interface (API) for the central USC Events Calendar.

  Robert received his bachelor’s degree in computer science from USC and is currently working on a master’s degree at Mount Saint Mary’s College.

• Dan Heller

  Dan Heller is a senior designer for Web Services. Over the past six years, he has developed successful designs for a wide range of organizations at USC. His design work incorporates cutting edge interactive functionality, visual aesthetics, and Ajax techniques.

  Dan is committed to creating an online user experience that is engaging and user-friendly. He was responsible for the complete redesign of the USC Schedule of Classes, adding new functionality while also simplifying the search process for users.

  Dan received his bachelor’s degree from USC.

• Ian Hunter

  Web Developer

• Louise Marks

  Louise Marks is a software engineer for Web Services and focuses on the development of custom PHP/MYSQL applications to support the special content publishing needs of USC customers. Louise has considerable expertise in search engines, including Google search appliances.

  Louise earned her bachelor’s degree from the University of California, Santa Cruz.

• Star Rosencrans

  Star Rosencrans is a web analyst for Web Services and works in a number of areas, from content development to project management. For the past four years, Star has collaborated with variety of USC clients, ranging from small departments to large research institutes, to develop dynamic websites.

  Star oversees the ongoing development and growth of the MyUSC portal. He is also an accomplished photographer whose work has been exhibited in a number of shows. Star received his bachelor’s degree from USC.