ITS Web Services: Web design and consulting for the USC community

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Our Collaborative, User-Centered Process

Effective web design is driven by a deep understanding of both the organization and its target audiences. Web Services works with you to analyze your organization’s needs and the needs of your audience to ensure that your website will meet those needs. Our process is divided into five, distinct phases:

Web Services charges $125 per hour for its web design, consulting and programming services.

Why Use Web Services?

Our expertise includes interactive media, community and user engagement, content publishing, and content aggregation. Our portfolio of completed projects includes the primary USC homepage and website as well as websites for many schools and units with a diverse range of audiences and business needs.

Web Services offers USC customers advantages that outside web firms are unable to match. Our software runs on the central web hosting infrastructure housed in USC's new, state-of-the-art data center. We provide customers with the complete technical infrastructure needed to develop and publish websites at USC, including systems capable of exchanging data with other USC websites and applications, such as the University Communications news database and the University Communications events calendar. We create newsfeeds that can be imported into USC's portal and other websites, or picked up by individual users.

As a USC group, we can assure you that you will have continuity of support in the years to come. We will help you take advantage of USC's web infrastructure and capabilities as they evolve over time and will be here for you when you need us.

Staff

• Candace Borland

  Candace Borland is the director of ITS Web Services. She has over 20 years of experience managing information technology groups and projects. Her past 12 years have been focused on projects that create new web sites, web communities, and web infrastructure to enable these. In 2001 Candace joined USC with the assignment to rebuild USC's web services department and central website and then to help departments across USC optimize their use of the Web.

  Candace has a particular interest in the use of websites and web applications to build online communities. Her web experience began in 1995 as the founding manager of ArtsEdNet, the Getty Trust's successful early effort to use the web to create an online educational community to support K-12 arts teachers. She also has experience in Internet startups, having served as the vice president of research and development at an online education dotcom.

  Candace earned her B.A. at Rice University and her Ph.D. at the University of Texas at Austin in educational psychology, with a specialization in applied statistics and research design.

• Cameron Bates

  Cameron Bates is a web developer for Web Services, developing websites and web applications for a wide range of organizations at USC. He specializes in building sites in a number of content management systems and developing web-based applications for mobile phones.

  Prior to joining USC in 2008, Cameron was a web developer for six years at Pacific Northwest National Laboratory in Richland, Wash. He earned his bachelor’s degree in technical communication from the University of Washington.

• Lynn Boyden

  Lynn Boyden joined Web Services in 2010 as information architect. Lynn also teaches information architecture as an adjunct faculty member at the University of California, Los Angeles, and her information architecture practice has encompassed heading the Los Angeles office of FatDUX, as well as working at other agencies, institutions and corporations. Her previous experience includes serving as a user experience designer for Yahoo!, information architect for Symantec and as administrator of UCLA’s Moving Image Archive Studies program.

  Lynn earned her B.A. from Rice University and MLIS from UCLA with a specialization in information systems and organizations of information. She is a member of the American Society for Information Science. She is published widely and is a frequent speaker in the field of information architecture—including organizing and presenting at the annual Information Architecture Slam workshop since 2004.

• Ellen Castillo

  Since 2006, Ellen Castillo has been administrative services coordinator for Web Services, where she provides a wide range of administrative support for the group. She joined USC in 1998 as part of the Center for Scholarly Technology, which housed Web Services at that time.

  Ellen earned her bachelor's degree in accounting from the Polytechnic University of the Philippines. Before joining USC, she worked for the Los Angeles Area Chamber of Commerce.

• Samantha Chilton

  Samantha Chilton is director of design and development for Web Services and leads the group's team of designers and developers. Since 2001, she has managed the group's website projects to ensure that they are successfully completed—on time and within budget. Samantha also serves as an information architect for the group, specializing in organizing information in ways that result in meaningful user experiences.

  Before joining Web Services, Samantha worked as a program manager at the Getty Education Institute, working on one of the Getty's first websites, ArtsEdNet, an online community for art educators.

  Samantha holds a B.A. and Postgraduate Diploma in Museum Studies from Leicester University, England and an M.A. in Educational Technology from Pepperdine University. She is a member of the Information Architecture Institute.

• Robert Doiel

  Robert Doiel is a software engineer for Web Services and focuses on web application architecture and implementation. He has been at USC since 1992, writing applications in diverse languages, implementing database architectures, and expanding software development methods and practices for various departments.

  Robert's work emphasizes front- and back-end integration through web service architectures and design patterns. He has developed a number of open application programming interfaces (API) for Web Services, such as the central USC Events Calendar.

  Robert earned his B.S. in computer science at USC and his M.A. in humanities at Mount Saint Mary's College, Los Angeles.

• Dan Heller

  Dan Heller is a senior designer for Web Services. Over the past six years, he has developed successful designs for a wide range of organizations at USC. His design work incorporates cutting edge interactive functionality, visual aesthetics, and Ajax techniques. Dan is committed to creating an online user experience that is engaging and user-friendly.

  Dan received his bachelor's degree from USC.

• Ian Hunter

  Ian Hunter is a technical project specialist for Web Services, managing website redesigns for numerous campus clients—guiding them from the discovery process through development—and overseeing such projects as the myPortfolio student blogging pilot. He also manages Web Services’ student workers.

  Before joining USC, Ian served as a director of the Shotgun Space, a gallery in Los Angeles, and did freelance post production work for Fredrik Nilsen Studio. He received his bachelor’s degree in photography from USC and is working toward certification as a Project Management Professional.

• Louise Marks

  Louise Marks is a software engineer for Web Services and focuses on the development of custom PHP/MYSQL applications to support the special content publishing needs of USC customers. Louise has considerable expertise in search engines, including Google search appliances.

  Louise earned her bachelor's degree from the University of California, Santa Cruz.

• Paola Rico

  Paola Rico is a designer for Web Services, helping schools and units across USC enhance their branding and web strategies by combining effective design with leading-edge interactive technology. Originally from Bogota, Colombia, she earned a master of visual arts degree from Javeriana University.

  As art director for Andres Carne de Res, Paola conceptualized events for Gwen Stefani, Bjork, Marilyn Manson, and Moby, as well as developing brand images for corporate clients including Visa, Mazda, and Renault. Paola also served as lead designer for Nikki Beach Worldwide and creative director for the travel company Limited Edition Leisure.