Live Chat
24/7 chat service is now available through OCLC's QuestionPoint!
USC librarians are available to chat on this service every Tuesday 1-5pm and Thursday 2pm-5pm.
At all other times, your chat questions will be answered by an academic librarian from another U.S. college or university library.
Chat questions about USC local resources and equipment will best be answered by USC librarians.
If you have questions or comments about this chat service, please email bahavar@usc.edu.
E-mail and Chat Services Include:
This service is designed for E-mail and chat questions that only require a short answer, for example:
- To get information on library services and facilities
- To verify bibliographic citation information
- To request addresses/phone numbers/Web sites for companies, associations or government agencies
- To seek assistance in accessing library databases
E-mail and Chat Services Cannot Provide:
For other more complex questions, we will provide a source instead of a full answer, for example:
- To locate factual information, such as statistics or biographical information
- For basic guidance concerning research on a specific topic
Some questions may request services, which are excluded. For example:
- To fax or send materials
- To renew materials checked out from the library
- To do detailed research or provide bibliographies.