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Confidential Counseling from CWFL
 

Confidentiality

Confidentiality is our foremost concern.

All information regarding your use of our services is kept strictly confidential, with the rare exception when disclosure is required by law. The Center goes to great lengths to maintain your right to privacy. No information on your use of the Center is ever placed in university or departmental files.

Utilization of our services will in no way jeopardize your job security or opportunities for promotion.

The Center's records are maintained as part of appropriate clinical practice and for internal statistical purposes only.

CWFL Counseling and Consultation for Faculty and Staff

The Center for Work and Family Life (CWFL) offers confidential, short-term counseling and consultation to USC faculty, staff, and their dependent family members.

CWFL Staff

Our licensed mental health professionals are experienced in helping individuals, couples and families address a wide range of personal and work-related difficulties. Together, we identify practical solutions and develop a plan to help you achieve your personal, family and career goals.

We are a benefit of your employment at USC and offer brief, solution-focused services to promote greater self-awareness and improved problem-solving ability.

We are available to assist with the following concerns:

  • emotional distress: anxiety, depression, grief/loss, anger, individual and group counseling
  • on-the-job issues: dealing with co-workers, career assessment, problem solving and referrals
  • stress: assessment, plan development and follow-up
  • marital and family difficulties: communication, parenting, conflict resolution, individual, couple and family counseling
  • crisis intervention: domestic violence, trauma, critical incidents, other serious life events, individual and group counseling
  • alcohol and drug misuse/abuse: assessment, education, case management, and referral services
  • workplace health and wellness: assessment, plan development and follow-up
  • basic financial management: assessment, problem solving and referrals

The services we provide are a benefit of your employment at USC and are offered free of charge. Faculty, staff and their dependent family members may be seen for as many as ten sessions in a 12 month period. For issues requiring more open-ended counseling or for specialty services, CWFL counselors will provide you with referrals to mental health professionals in your health plan or community based resources. All information regarding your use of these services is kept strictly confidential.

Office Locations

Offices are located on both the University Park and Health Sciences Campus. Services are available at other USC locations by prior arrangement. Office hours are 8:30 am to 5 pm.

For more information, please contact the Center for Work and Family Life at (213)-821-0800. Spanish-speaking counselors available.

University Park Campus
University Village UVI E206
3375 South Hoover Street, Suite E206
Los Angeles, CA 90007-7794

Health Sciences Campus
Soto Street Building
2001 N. Soto Street, Room 112
Los Angeles, CA 90032

click here for map and directions to our office locations

How to Contact a Counselor in an Emergency After Hours?

If you are experiencing a true emergency, dial 911 immediately. To speak with the on-call crisis counselor after hours, phone the Center at .

General Counseling Facts

From childhood through late adulthood, there are certain times when we may need help addressing problems and issues that cause us emotional distress or make us feel overwhelmed. When you are experiencing these types of difficulties, you may benefit from the assistance of an experienced, trained professional. Professional counselors offer the caring, expert assistance that we often need during these stressful times. A counselor can help you identify your problems and assist you in finding the best ways to cope with the situation by changing behaviors that contribute to the problem or by finding constructive ways to deal with a situation that is beyond your personal control.

Professional counselors offer help in addressing many situations that cause emotional stress, including, but not limited to:

  • anxiety, depression, and other mental and emotional problems and disorders
  • family and relationship issues
  • substance abuse and other addictions
  • sexual abuse and domestic violence
  • eating disorders
  • career change and job stress
  • social and emotional difficulties related to disability and illness
  • adopting to life transitions
  • the death of a loved one

It can be difficult to open up and share your problems with a stranger and you may feel awkward or anxious during your initial sessions. But it is also important that you have a "chemistry" or rapport with the counselor. Counselors have different styles, personalities, and approaches. Take time to evaluate how you feel interacting with the counselor and whether you believe that the two of you can work effectively together.

If you do not feel at ease with a certain counselor, do not get discouraged. Instead, contact our Executive Director for assistance in having your case reassigned to another member of our Professional Staff.

Together you and your counselor will set goals, work toward achieving them, and assess how well you are actually meeting them. Counseling can help you maximize your potential and make positive changes in your life.

Finally, remember that counseling may be hard work at times but change and progress do happen. A professional counselor can provide the help and support to help you master the challenges of life.