| Requesting Service |
| Work orders can be submitted three different ways: |
- by sending an email
to kecktech@usc.edu
- by calling (323) 442-4444
- by visiting our offices in KAM-B28
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| Critical or urgent requests should always be communicated directly to Keck Tech personnel either by phone or in person. |
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| Tracking Work Orders |
| All requests are entered into
our help desk application where a work
order is generated and a confirmation email is sent to the
requestor. Upon review of the work order, a technician is
assigned. The help desk application is used to track, organize and report
on work orders, our subscribers and their computers. |
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| Services Offered |
| Keck-Tech provides the following computing services: |
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| Software Offered |
| Kech-Tech subscriptions include access to the following software
licenses: |
- Microsoft Windows XP Professional operating system
- Microsoft Office Suite, Publisher, Visio, Project for Windows
- Microsoft Office and Entourage for Macs
- Anti-Virus for Windows machines
- Server based anti-spam filtering
- Enterprise Anti-Spyware for Windows machines
|
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| Coverage Hours |
| Keck-Tech provide technical support between the hours of 8:30
a.m. and 5:00 p.m. |
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University Services
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