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Welcome to the Keston Institute

The Keston Institute for Public Finance and Infrastructure Policy seeks to actively address the economic policy, financial, demographic and other dimensions of public infrastructure development in California.

The Institute's purpose is the identification, research and dissemination of the most imaginative infrastructure strategies for the range of infrastructure challenges facing California as we enter the 21st century. Specifically:

  • We undertake research, outreach and educational activities to further understanding and awareness of infrastructure challenges.
  • We assist with policy prescriptions for public infrastructure development.
  • We compile, evaluate and disseminate data and research pertaining to California Infrastructure trends, mechanisms and implications for investment spending.

The Institute will focus on topics of transportation, water, power, environment and related municipal public works projects in the first years of operation and may be expanded at the discretion of the Institute's leadership.


                        IN THE NEWS                                                                      RECENT EVENTS                                  

Solar Power: Blythe-area project faces price challenge
Friday, August 24, 2012
Richard G. Little interviewed by David Danelski, The Press-Enterprise
http://www.pe.com/local-news/topics/topics-environment-headlines/20120824-solar-power-blythe-area-project-faces-price-challenge.ece


Providing Local Services Efficiently

Wednesday, July 4, 2012
Richard G. Little, Letters, Wall Street Journal
http://online.wsj.com/article_email/SB10001424052702303649504577497033124180306-lMyQjAxMTAyMDAwNTEwNDUyWj.html


Protecting New Orleans

Thursday, June 15, 2012
Richard G. Little, Letters, New York Times

Richard G. Little: Getting rise-ready
Sunday, June 24, 2012
newsobserver.com
http://www.newsobserver.com/2012/06/24/2153455/richard-g-little-getting-rise.html?story_link=email_msg

The Bridges to the Future
Saturday, June 9, 2012
Richard G. Little. Letters - New York Times.com
http://www.nytimes.com/2012/06/10/business/letters-the-bridges-to-the-future.html?_r=1&adxnnl=1&emc=eta1&adxnnlx=1339790563-+dJCAMpIUStqBfoKmEyDhQ


Resolve access to services first

Monday, May 14, 2012
Richard G. Little, Letters - Ft.com

http://www.ft.com/intl/cms/s/0/bed57db4-9b83-11e1-8b36-00144feabdc0.html#axzz1urSA0PAe


Seminar Studies Sustainable Funding for China's Infrastructure

Friday, March 30, 2012

By Matthew Kredell
http://uscnews.usc.edu/global/seminar_studies_sustainable_funding_for_chinas_infrastructure.html

The true costs of operating a bridge for its lifetime

Friday, March 30, 2012
Richard G. Little, Letters, Ft.com
http://www.ft.com/intl/cms/s/0/760a2c64-7834-11e1-b237-00144feab49a.html#axzz1rCmxL0Yy

USC Forum Examines California's Energy Future

Thursday, January 5, 2012
By Matthew Kredell, USC News
http://uscnews.usc.edu/science_technology/usc_forum_examines_californias_energy_future.html


Mayor's street repair plan may be extended to other projects

Tuesday, November 15, 2011
Richard Little interviewed by David Zahniser, Los Angeles Times
http://www.latimes.com/news/local/la-me-mayor-streets-20111115,0,2584670.story

Council members voice misgivings over Villaraigosa's street repair plan
Monday, November 14, 2011
Richard Little interviewed by Dakota Smith, ContraCosta Times
http://www.contracostatimes.com/california/ci_19334723

Richard G. Little participated in: Building Cities, Building Futures
National Infrastructure Tour | Summary Report on the Houston and Los Angeles Meetings.
This summary was prepared by William H. Woodwell.BCBF Houston LA Summary Document

Supply chain disruption: sunken ambitions
Thursday, November 3, 2011
Richard G. Little quoted extensively, in a piece by Ben Bland and Robin Kwong
Ft.com, Comment
http://www.ft.com/intl/cms/s/0/6b20d192-0613-11e1-ad0e-00144feabdc0.html#axzz1ckiVq2Bp

Low-tech links in a complex chain
Monday, October 31, 2011
Richard G. Little, Letters, FT.com
http://www.ft.com/intl/cms/s/0/88feac8c-ffc1-11e0-89ce-00144feabdc0.html#axzz1cOB2DvuI88feac8c-ffc1-11e0-89ce-00144feabdc0

Keston Institute director Richard Little interviewed on proposed Ohio State University parking concession.
Sunday, October 9, 2011. The Columbus Dispatch

http://www.dispatch.com/content/stories/local/2011/10/09/osu-parking-deal-requires-accurate-projections.html

Richard Little was recently featured on Maryland Morning on station WYPR in a discussion of Maryland's efforts to utilize public private partnerships (PPP) for infrastructure and public facilities.
The broadcast may be found a
t
http://mdmorn.wordpress.com/2011/10/05/105111/.

'Shovel Ready' jobs could take time
Richard G. Little interviewed by Kendra Marr, September 26, 2011
Politico Pro, politico.com
http://www.politico.com/news/stories/0911/64454.html


Richard G. Little: Letters to the Editor

Monday, September 5, 2011
Los Angeles Times.com
http://www.latimes.com/news/opinion/letters/la-le-0905-monday-20110903,0,4574793.story?page=2


Richard Little: Infrastructure could pave road to recovery

Thursday, August 25, 2011
Orange County Register.com, Opinion
http://www.ocregister.com/opinion/infrastructure-313858-construction-california.htmlinfrastructure-313858-construction-california


Professor Lisa Schweitzer of the USC School of Policy, Planning, and Development, and a good friend of the Keston Institute, recently analyzed the equity of transportation user fees in "The Empirical Research on the Social Equity of Gas Taxes, Emissions Fees, and Congestion Charges."
This paper, commissioned by the Transportation Research Board, is available at: http://onlinepubs.trb.org/onlinepubs/sr/sr303Schweitzer.pdf.
Professor Schweitzer may be reached for questions or comment at lschweit@usc.edu.


Real choice is often private finance versus nothing at all

Monday, August 15, 2011
Richard G. Little, Letters, FT.com
http://www.ft.com/intl/cms/s/0/57099b58-c40f-11e0-b302-00144feabdc0.html#axzz1V74QIigC

CA Court of Appeals Dismisses PECG Suit Over Presidio Parkway PPP
On August 8, 2011 the First District of the California Court of Appeals dismissed the complaint brought by the Professional Engineers in California Government et al. against the California
Department of Transportation et al. on the matter of the Presidio Parkway PPP. Information about the case may be found at: http://appellatecases.courtinfo.ca.gov/search/case/mainCaseScreen.cfm?
dist=1&doc_id=1973658&div=1&doc_no=A131449
.

Building in Flood Zone
Monday, August 1, 2011
Richard G. Little, The Opinion Pages, NY Times.com
http://www.nytimes.com/2011/08/04/opinion/building-in-flood-zones.html?_r=1&scp=1&sq=Richard%20G.%20Little&st=cse

Saving Precious Water
Monday, July 25, 2011
Richard G. Little, The Opinion Pages, NY Times.com
http://www.nytimes.com/2011/07/26/opinion/lweb26drought.html?_r=1&emc=eta1

Look beyond infrastructure spending
Thursday, July 14, 2011
Richard G. Little, Letters, FT.com
http://www.ft.com/intl/cms/s/0/93f41cd8-ad98-11e0-9038-00144feabdc0.html#axzz1Sb06l600

Little: Mistakes made in Stimulus Spending, Execution
Wednesday, Jun 8, 2011
Richard Little, Keston Institute for Public Finance and Infrastructure Policy director, on infrastructure projects and the government's stimulus package, featured on Fox Business Network
http://video.foxbusiness.com/v/983627937001/little-mistakes-made-in-stimulus-spending-execution/?playlist_id=87061

Man needs water more than oil
Friday, May 6, 2011
Richard G. Little, Letters to the Editor, FT.com
http://www.ft.com/cms/s/0/2deaa096-777f-11e0-824c-00144feabdc0.html#axzz1Lt3ToWV4

Interview: Cascading Infrastructure Failures
Interview with Richard G. Little, Director of the Keston Institute for Public Finance and Infrastructure Policy at the University of Southern California
Thursday, May 5, 2011

http://go.worldbank.org/YGJ1RDDB00

"Infrastructure is interconnected, interdependent, and complex"


Source: J. Peerenboom, R. Fisher, and R. Whitfield, 2001. “Recovering from Disruptions of Interdependent Critical Infrastructures” Presentation to the workshop on Mitigating the Vulnerability of Critical Infrastructure to Catastrophic Failures, September 10-11, 2001. World Institute on Disaster Risk Management, Alexandria, Va., 2001.

Infrastructure Investment and U.S. Competitiveness
Keston Institute Director Richard G. Little joins Robert Puentes, Senior Fellow, Brookings Institution, Felix G. Rohatyn, Special Advisor to the Chairman and CEO, Lazard Frères & Co. LLC, and Stephen Goldsmith, New York City Deputy Mayor for Operations in commenting on the importance of infrastructure investment for U.S. competitiveness for the Council on Foreign Relations. View their comments at: http://www.cfr.org/united-states/infrastructure-investment-us-competitiveness/p24585.


Often, the choice is between private finance or nothing
Monday, February 21, 2011
Richard G. Little, Letters, FT.com
http://www.ft.com/cms/s/0/0a68d66c-3d49-11e0-bbff-00144feabdc0.html#axzz1EpAVVrRw0a68d66c-3d49-11e0-bbff-00144feabdc0

Public Works Compete With Other Beneficial Goals
Thursday, October 21, 2010
Richard G. Little, Letters, Wall Street Journal
http://online.wsj.com/article/SB10001424052702304410504575560580332171908.
html?KEYWORDS=Richard+G+Little

Does it really matter who owns the water works?
Monday, October 18, 2010
Richard G. Little, Infrastructure Investor
http://www.infrastructureinvestor.com/Article.aspx?article=56824

Infrastructure can help build a legacy
Friday, October 8, 2010
Richard G. Little, Letters, FT.com
http://www.ft.com/cms/s/0/4784a28e-d268-11df-9e88-00144feabdc0.html

Use pension savings to fund infrastructure bank
Friday, September 10, 2010
Richard G. Little, Letters, FT.com
http://www.ft.com/cms/s/0/5f7bfa1c-bc70-11df-a42b-00144feab49a.html

Our Infrastructure Woes
Monday, September 6, 2010
Richard G. Little, Letters, New York Times
http://www.nytimes.com/2010/09/06/opinion/lweb06infrastructure.html?
_r=1&emc=eta1

Privatization Is Often a Result of Poor Stewardship
Wednesday, September 1, 2010
Richard G. Little, Wall Street Journal, Letters
http://online.wsj.com/public/page/letters.html

Foreign planners cautious of Hiep Phuoc port-urban area
Monday, July 19, 2010
Kinh Luan, Infrastructure News, Saigon Times Online
http://english.thesaigontimes.vn/Home/business/infrastructure/11480/

Port master plan necessary to attract investors
Thursday, July 15, 2010
Hoang Nam, Viet Nam News, Economy

http://vietnamnews.vnagency.com.vn/Economy/201525/Port-master-plan-necessary-to-attract-investors.html

Municipal Debt Has A Very Long History
Monday, June 21, 2010
Richard G. Little, Letters, WSJ.com
http://online.wsj.com/public/page/letters.html

Be Prepared to restore complex systems that fail
Thursday, May 6, 2010
Richard G. Little, Letters, FT.com
http://www.ft.com/cms/s/0/bf4bde9a-58a6-11df-a0c9-00144feab49a.html?nclick_check=1

Richard Little, Keston Institute for Public Finance featured
on Fox Business Network
Monday, January 11, 2010

http://drop.io/kestonfoxbiz#

Shortfall presents an opportunity
January 7, 2010
Richard G. Little, Letters, FT.com
http://www.ft.com/cms/s/0/3d162e24-fb2e-11de-94d8-00144feab49a.html?nclick_check=1

Let people know the true cost of their travel choices
November 24, 2009
Richard G. Little, Letters, FT.com
http://www.ft.com/cms/s/0/34ae55bc-d898-11de-b63a-00144feabdc0.html?nclick_check=1

Infrastructure Investment & Policy Report:
Financing & Development: State's Fiscal Problems, Slow Bond Sales, Threaten Transportation Projects
November 6, 2009
Stephen Siciliano, for The Bureau Of National Affairs

A cautionary tale to return to investment basics
October 7, 2009
Richard G. Little, Letters to the Editor, FT.com
http://www.ft.com/cms/s/0/5f2fb72a-b2d9-11de-b7d2-00144feab49a,_i_email=y.html

Socio-Technological Systems Integration to Support Tsunami Warning and Evacuation: Proceedings of the 40th Hawaii International Conference on System Sciences - 2007
By Richard G. Little, Thomas A. Birkland, William A. Wallace and Pannapa Herebat
Socio-Technological Systems Integration to Support Tsunami Warning and Evacuation

Los Angeles' Water Main Breaks
Richard G. Little media interviews
Follow link for further details.

Repeating the mistakes made a century ago
Richard G. Little, Letters to the Editor, FT.com
Thursday, August 27, 2009

http://www.ft.com/cms/s/0/622c129c-92a0-11de-b63b-00144feabdc0.html

Richard Little will share his views on Public Private Partnerships at a webinar sponsored by the Institute for Emerging Issues at North Carolina State University on August 27, 2009.
http://ncsu.edu/iei/programs/growth/solutions/webinars.php

Appearing on a panel at the Financial Times’ Asia Infrastructure Summit, Richard Little, director of the USC Keston Institute for Public Finance and Infrastructure Policy, addressed the question of whether private investment in infrastructure could be Asia’s highway to economic growth. http//uscnews.usc.edu/politics_society/little-speaks_at_asia_infrastructure_summit.html

De La Rosa Bulletin, State of California Update: GO Bonds, Capital Spending, Budget Deficits and Cash

Tuesay, April 7, 2009
On March 24, the State of California sold $6.5 billion of general obligation (GO) bonds. This was the State’s first GO sale in more than nine months. Although the State usually sells GO bonds five to six times a year, budget problems and the delay in addressing them had kept the State out of the market. The enactment of the February 20 budget set the stage for the new bond issue, but the budget and the bond sale do not entirely resolve the circumstances that have created cash pressures on the State and forced the suspension of spending on thousands of capital projects.

Not the Macquarie Model: Using U.S. Sovereign Wealth to Renew America’s Civil Infrastructure

Monday, January 26, 2009
In a report commissioned by America 2050, a national initiative to meet the infrastructure, economic development, and environmental challenges the nation will face by the year 2050, Keston Institute director Richard Little has proposed a novel approach to funding a comprehensive reinvestment in the infrastructure of the United States.  The core idea of the proposal is to utilize a combination of public and institutional pension funds and individual retirement accounts together with Social Security Trust Funds, to provide equity and debt shares to fund public works projects.
More information about America 2050 may be found at: http://www.america2050.org

Schwarzenegger Asks Obama for Public Works Investment: KQED Radio News | KQED Public Media for Northern CA
Guests: Richard Little, director of the Keston Institute for Public Finance at the University of Southern California
http://www.kqed.org/epArchive/R812021730


WHAT'S NEW 


Negotiating and Implementing Private Participation in Infrastructure: What the U.S. Can Learn from the World Bank

May 2008 (PDF)

Richard G. Little, AICP

  1. Abstract
  2. World Bank Presentation

The Problem of Being Special: Special Assessment Districts and the Financing of Infrastructure in California

May 21, 2008 (PDF)

Vladimir Kogan and Mathew D.McCubbins

Paying For Tomorrow's Infrastructure: Options and Strategies for Sustainable Financing

Options and Opportunities:

New Management Paradigms for Balboa Park

December 2007.  (PDF)

By Richard G. Little, Louise Nelson Dyble, and Tamara Gishri

Financial Planning Charrette:

710/210 Tunnel Connection

December 5, 2007.  (PDF)

By Louise Nelson Dyble

The Future of Infrastructure Finance

Podcast - December 2007.

Where is infrastructure in the United States headed?

With the Minnesota bridge collapse and other recent

infrastructure failures, the topic has been on the minds

of many Americans.

In this Podcast, we address this issue by taking a closer look at Public-Private Partnerships (PPPs). Dr. Richard Little, Editor of Public Works Management & Policy sits down with former treasurer of California, Kathleen Brown, to discuss her commentary on PPPs in Volume 12, Issue 1. Plus, an alternate view from Dr. John C. Morris of Old Dominion University in Virginia.

 


On Thursday, November 10, 2011, the Keston Institute co-sponsored

"Powering California: Assessing California's Energy Future" held at the USC Radisson Hotel.

Powering California Experts: (l to r)
The following are some of experts who served as faculty at the forum:
* Dr. Craig Smith, Lawrence Livermore National Laboratory,
* Dr. Joe Nation, Stanford University and Former California State Legislator,
* Richard Little, Keston Institute (USC),
* Dr. Timothy Considine, University of Wyoming
* Dr. Nate Lewis, California Institute of Technology

The Agenda and program notes can be found here and here.

________________________________________________________________________________

Asset Monetization: Fad or the Future of Infrastructure?




WHEN: Wednesday, October 5, 2011, 4:00 – 7:00 pm

WHERE: USC Radisson Midtown, 3540 South Figueroa Street, Los Angeles, CA

Hosted by: The Keston Institute for Public Finance and Infrastructure Policy and Marsh

The International Project Finance Association (IPFA) is delighted to inform members of our latest meeting for Los Angeles, entitled: "Asset Monetization: Fad or the Future of Infrastructure?" As state and local governments struggle with falling tax revenues and budget shortfalls, they are looking to offset the costs of public assets. In exchange for a lump sum up-front payment to government, a private entity will take over the
operation of a revenue producing public asset, such as parking, toll roads, and water utilities. The private entity will collect revenues, operate and maintain the asset, and turn it back to the public sector at the end of the concession period (>25 years). The proceeds can be used to pay for infrastructure or offset other budget demands. A panel will examine recent examples from California and around the country and discuss the future of asset monetization in the US.

A networking reception hosted by Marsh will follow.

For full Agenda, follow this link:
October 5 2011 Keston Institute Infrastructure Event Notice

This event is free of charge for IPFA Members and the Public Sector.

To register, please connect to the On-Line Booking Form at http://www.ipfa.org/events/event.asp?e=3865.



 

PAST EVENTS


"What California Needs to Do to
Fix the Transportation System"


This meeting was organized by the USC Keston Institute for Public Finance and Infrastructure Policy and the LAEDC Infrastructure Committee. Support of our sponsors is gratefully acknowledged.

Wednesday, May 4th, 2011 9:30 am – 12:00 pm
Center Ballroom, Radisson Hotel
3540 South Figueroa Street, Los Angeles, CA

California’s transportation needs are so great that there has been little discernable progress in meeting them, either year-over-year or decade-over-decade. Rather than focusing on just a few critical priorities, the State spreads too few resources over too many programs with the result that new capacity is long-delayed if provided at all and the physical condition of California’s highways and bridges grows worse every year because of chronic underfunding of maintenance and repair. This untenable situation can and must be reversed.

The USC Keston Institute for Public Finance and Infrastructure Policy and the Los Angeles Economic Development Corporation invite you to join us as national and statewide experts discuss immediate actions the Brown Administration could take to leverage available revenues and support California’s Self Help counties to aggressively reverse the decline of California’s transportation system.

For the full Agenda, follow this link.

-------------------------------------------------------------------------------------------------------------------------

On September 30, 2010, the Keston Institute co-sponsored “The Forum on Funding and Financing Solutions for Surface Transportation in the Coming Decade” in Washington, DC with the AASHTO Center for Excellence in Project Finance and other partners. The conference report is intended to inform on-going Congressional deliberations on the next surface transportation reauthorization bill and illustrates that there is no shortage of options for supporting transportation investment. The report can serve as a reference platform for the national policy discussions on transportation funding and finance and help point the way towards realistic and implementable solutions.

The report is available here: Sep 30 Report Funding Finance



Friday, April 16, 2010 - "Pricing and Social Equity Seminar: An Unplugged Conversation with the Experts"

To watch the Roundtable discussions, follow this YouTube link: http://www.youtube.com/uscsppd

The issues: Pricing and user charges for things like carbon and gasoline offer an effective means to achieve short-term gains in climate policy, air quality, congestion relief, and agency budgetary ills.  At the same time, pricing and user charges also can cut low-income families out of publicly provided services.

But the jury is out—or it should be—on whether underpricing public services really benefits low-income families. Some public infrastructure and services, like roads and water, have significant external costs (like pollution or overconsumpution) that can also hurt low-income communities in the long term. If we fail to “pay as we go” with infrastructure, spending on infrastructure can also displace public funding needed for other services to low-income families, such as public schools. Finally, charging low prices to every user, not just the poor, limits the revenues to public agencies so that service quality can suffer. Those in poverty may be far less able to supplement lower-quality public services with private purchases the way higher income families can.

Welcome and introductory comments
Richard Little, Director, USC Keston Institute for Public Finance and infrastructure Policy 

Water pricing and access to services
Moderator: Richard Little, USC Keston Institute
http://www.youtube.com/uscsppd#p/u/0/L-XbGlhoxCs

Round table participants:       
Randall Crane, Urban Planning, UCLA
Charisma Acey, Urban Planning, Ohio State University
J.R. De Shazo, Public Policy, UCLA
George Chen, LADWP

Development fees and affordable housing
Moderator: Chris Redfearn, USC Lusk Center for Real Estate
http://www.youtube.com/uscsppd#p/u/1/BC1pmpZyDUA

Round table participants:       
Jenny Schuetz, SPPD, USC
Casey Dawkins, Director, Metropolitan Institute, Virginia Tech
Mike Keston, Chairman of KFG Investment Group

Road pricing and barriers to social inclusion
Moderator: Genevieve Giuliano, USC Metrans Transportation Center
http://www.youtube.com/uscsppd#p/u/6/zmqF_DmuICQ

Round table participants:
Ken Small, UC Irvine
Brian Taylor, UCLA
Stephanie Wiggins, LAMTA

Carbon and energy pricing and social equity
Moderator: Chris WEare, USC Center for Sustainable cities
http://www.youtube.com/uscsppd#p/u/3/ZgTqBuha9oI

Round table participants:
Dan Mazmanian, Bedrosian Center, USC
Don Paul, USC Energy Institute
Adam Rose, USC, CREATE
Matt Kahn, UCLA Institute of the Environment

Summary, Recap, and Reflections
Richard G. Little.
http://www.youtube.com/uscsppd#p/u/4/6FfCBZJd9pY

 

November 4, 2009
The 2006 Infrastructure Bonds: Assessing Performance & Progress

On November 7, 2006 California voters approved over $42 Billion in General Obligation Bonds to fund transportation, flood control, school construction, housing, and water supply protection. During the ensuing three years, projects have been identified and prioritized, funds have been allocated, bonds have been sold, and some projects are under contract. This fourth forum in the series will bring together representatives of major program agencies to discuss how the bonds are being used and the impact of the current financial situation on debt-funded capital construction.

With an introductory speech by Michael Keston, the discussion of on-going work on the infrastructure bond program was continued by John Decker, Executive Director of the California Debt and Investment Advisory Commission, Bimla Rhinehart, Executive Director of California Transportation Commission, Ron Gastelum, Former General Manager, The Metropolitan Water District of Southern California, Lynn Jacobs, Director of the California Department of Housing and Community Development, and Carole D’Elia, Deputy Executive Director of the Little Hoover Commission. The Forum was moderated by Nicole Bullock of the Financial Times.

Pictured: Michael Keston, John Decker, Bimla Rhinehart

Carole D'elia, Ron Gastelum, Lynn Jacobs, Nicole Bullock

November 12, 2008

The 2006 Infrastructure Bonds: Assessing Performance & Progress

8:30AM - 12:00PM

The Board Room of USC's Davidson Center

FREE with RSVP

On November 7, 2006 California voters approved over $42 Billion in General Obligation Bonds to fund transportation, flood control, school construction, housing, and water supply protection. During the ensuing two years, projects have been identified and prioritized, funds have been allocated, bonds have been sold, and some projects are under contract. This forum will bring together representatives of major program agencies to discuss how the bonds are being used and the impact of the current financial situation on debt-funded capital construction.

Deputy State Treasurer Paul Rosenstiel will be joined by John Barna, Executive Director of California Transportation Commission; Lynn Jacobs, Director of the California Department of Housing and Community Development; and Sue Sims, Chief Deputy Director of California Department of Water Resources as they discuss on-going work on the infrastructure bond program. Carole D’Elia, Deputy Executive Director of the Little Hoover Commission will discuss the Commission’s efforts to assess whether on-going oversight of the bond program is adequate and whether additional opportunities exist to improve oversight.

2007 Bond Assessment discussion

 

 

 

 

 

March 28, 2008

Lessons Learned from Public Private Partnerships for Infrastructure

A one day workshop, held at USC's Davidson Center, to examine Public Private Partnerships for infrastructure as a means of informing the structure of future case study research and process improvement.

Conference Announcement

Conference Program

Conference Power Point Presentations: