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FREQUENTLY ASKED QUESTIONS
Provided below is a list of the most frequently asked questions. USCard Services hope this information is helpful and welcomes your additions and comments. Send us an email. We'd love to hear from you!
Q: I can't get my login and password to work.
A: Make certain you are using your 10 digit ID number (student) and 9 or 10 digit ID number (faculty/staff.) If you do not remember your password click on the Forgot Password link next to the login button. If you continue to have difficulties, you may stop by a Customer Service Counter at Commons (University Park Campus) or Seaver (Health Science Campus) to request your account be reset. You may also contact us at (740-8709). Upon completion of a series of questions your account will be reset.
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Q: The cashier made an error. How do I get the money put back on my account? (I returned an item....same answer provided below applies.)
A: Visit the location that made the error. The cashier will complete a log error sheet and turn it in to USCard. Upon receipt the account is credited. This process occurs approximately every 24 hours and is necessary to assure accounting and auditing for changes in sales and ending balances.
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Q: Can I get a replacement card if my card is lost or stolen? Is there a fee?
A: Request a card on-line or stop by the Commons or Seaver (HSC) Card Office. The replacement fee is $18. You are also encouraged to use the on-line management capability to deactivated a lost USCard, especially after hours. YOUR OLD CARD IS AUTOMATICALLY DEACTIVATED WHEN A REPLACEMENT CARD IS PRODUCED!
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Q: My access to Lyon's Center is not working. What should I do?
A: Lyon's Center access requires student status which is assigned as you register and a completed Lyon Center Waiver. This type of record update occurs every 24 hours. If the Student Information System reflects your registered status we will assign access to the Lyon Center once you have completed the Lyon Center Waiver. If we can not confirm your registration status and/or completion of the Lyon Center Waiver, you will be advised to try again in 24 hours.
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Q: Financial Aid suggested using my USCard to purchase books. Help....How?
A: Financial aid is applied as a credit to your university account. Simply put discretionary funds on your USCard by instructing us to bill or debit it to your university account. This transfers the amount you "billed" to your USCard account. Some sponsors limit the types of purchases they will cover so keep in mind your USCard has virtually unlimited purchasing power on campus.
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Q: I don't have a picture with me. Can I still get my id card?
A: USCard can take your photo. A picture is not necessary although we strongly encourage the use of our on-line services for submission of a digital image. If you are getting a replacement ID, we will use the image on file. The on-line form includes this option. Be ready to present forms of identification, with at least one form containing a photo such as a driver's license.
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Q: Is the USCard the same as the Credit Union Card?
A: No, the Credit Union offers Visa and/or MasterCard credit and debit cards. USCard is not a "bank" card and can not be used to withdraw cash or transfer money from an "on demand" deposit account.
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Q: What happens to the balance at the end of the semester?
A: The balance remains in your USCard account until you graduate. The funds are always yours!
USCard will refund any credit balance with your written request less a 5% service charge. To obtain a refund from USCard you must be graduating or withdrawing from the university. USCard only issues refunds through the university billing system and the university Bursar will, in turn, mail a check to you. Just stop by Commons, or Seaver, to fill out the necessary form. USCard will take care of the rest!
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Q: How do I get a library card?
A: The bar code on the USCard is your library card.
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Q: Does my USCard work for parking? How do I sign up?
A: Most lots, especially those associated with University Housing, use your USCard for access. To obtain parking, visit Transportation Services located in the Childs Way Building, 1012 Childs Way, not far from Seeley G. Mudd on McClintock Avenue.
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Q: Access to my building isn't working. What should I do?
A: Stop by your Housing Customer Service Center, or call or visit USCard Services. The telephone number to call is (213)740-8709. The service counters are located in the Commons Lobby on University Park Campus and Seaver Lobby on the Health Sciences Campus.
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Q: I don't like the photo on my ID card. How much does a new picture cost?
A: The photo on the ID may be replaced with a new picture. USCard can take a photo of a picture and an on-line submission of a jpeg image is also possible. The background must be blue. The cost, if the card being replaced is presented, is $5. If no card is turned in, the issuance of a new card will be treated as the replacement of a lost/stolen card, which is $18.
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Q: I can't make a deposit. How do I fix it?
A: Ask USCard to reset your account. It is likely you are using a different email address and/or using an incorrect password. Just use the on-line form to contact us, or click on ask Ben in the lower right hand corner.
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